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Lovu
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Wellness & Beauty
NPS Score
-17
Recommended: Unlikely
Review Distribution
3.7|25 Reviews
May '25 - Apr '26
5(65.2%)
4(4.4%)
3(0%)
2(0%)
1(30.4%)
5(65.2%)
4(4.4%)
3(0%)
2(0%)
1(30.4%)
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
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Elouise V
1 reviews | Active since Jan 2020
1 Feb 2026, 20:10
Update: I’ve since purchased two more pieces from Lova
Update: I’ve since purchased two more pieces from Lova — a halter neck leopard print top and the wrap-around pants that can be styled multiple ways — and once again, they delivered. The halter top is incredibly flattering on an athletic but petite frame, with just the right amount of stretch and structure. The wrap pants are a standout piece: versatile, comfortable, and cleverly designed so you can wear them differently depending on the look you’re going for. They’re stylish without being fussy, which I love. Once again, the fabrics are soft, breathable, and perfect for all-day wear, and the fit feels intentional rather than generic. The photos attached are of me wearing the outfits, so you can see how they fit and move on a real body. Lova continues to impress me with their quality, versatility, and thoughtful designs — I’ll absolutely keep coming back.
Helpful (0)
|Replies (0)EV
Elouise V
1 reviews | Active since Jan 2020
1 Feb 2026, 20:10
Update: I’ve since purchased two more pieces from Lova
Update: I’ve since purchased two more pieces from Lova — a halter neck leopard print top and the wrap-around pants that can be styled multiple ways — and once again, they delivered. The halter top is incredibly flattering on an athletic but petite frame, with just the right amount of stretch and structure. The wrap pants are a standout piece: versatile, comfortable, and cleverly designed so you can wear them differently depending on the look you’re going for. They’re stylish without being fussy, which I love. Once again, the fabrics are soft, breathable, and perfect for all-day wear, and the fit feels intentional rather than generic. The photos attached are of me wearing the outfits, so you can see how they fit and move on a real body. Lova continues to impress me with their quality, versatility, and thoughtful designs — I’ll absolutely keep coming back.
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Replies (0)CT
C T
1 reviews | Active since Jan 2020
30 Dec 2025, 06:03
0 stars. A complete failure of product, sizing and service.
I spent nearly R2,000 on three “made-to-order” items from Lovu. They arrived more than 3 weeks later and were so comically oversized they were completely unwearable, despite having provided accurate measurements upfront. After immediately raising the issue, Lovu collected the garments, claiming they would re-tailor them in “good faith.” Good faith is demonstrated through outcomes. After weeks of delays, courier error, missed deadline, and two attempts to fix the problem, the outcome is the same: the garments are still enormous and unwearable. These items were purchased for a business trip. The altered garments arrived after I had already left and still bear no resemblance to my measurements. Their “extra small” could easily pass as plus-size. The workmanship is poor, the fabric cheap, and the quality completely misaligned with the price point. You could honestly get better value (and sizing) at Mr Price. I should not have to spend a fortune on additional tailoring for items that were meant to be custom-made. Service failures included: • Delivery delays exceeding three weeks • Sending the wrong parcel to the courier • Rushed overnight shipping to correct their own error • I was assured alterations would be completed in time for a business trip • Removing complimentary leggings (also the wrong size) before returning the order Rather than taking accountability, Lovu hides behind its internal refund policy and incorrectly relies on it to deny a refund. Internal policy does not override the Consumer Protection Act, which requires goods to be of acceptable quality and fit for purpose. These are not. Lovu has stated they will “defend their position” publicly. The facts speak for themselves: if these garments had been altered to my measurements, they would fit. They do not. No customer should have to spend a fortune on additional tailoring for bespoke items at that price point. For a brand that prides itself on custom fit and craftsmanship, the experience has been the exact opposite. I will never shop at Lovu again and strongly caution others before spending money with this brand. There are far better local South African businesses offering genuine craftsmanship and customer care. This is not one of them.
Helpful (0)
|Replies (0)CT
C T
1 reviews | Active since Jan 2020
30 Dec 2025, 06:03
0 stars. A complete failure of product, sizing and service.
I spent nearly R2,000 on three “made-to-order” items from Lovu. They arrived more than 3 weeks later and were so comically oversized they were completely unwearable, despite having provided accurate measurements upfront. After immediately raising the issue, Lovu collected the garments, claiming they would re-tailor them in “good faith.” Good faith is demonstrated through outcomes. After weeks of delays, courier error, missed deadline, and two attempts to fix the problem, the outcome is the same: the garments are still enormous and unwearable. These items were purchased for a business trip. The altered garments arrived after I had already left and still bear no resemblance to my measurements. Their “extra small” could easily pass as plus-size. The workmanship is poor, the fabric cheap, and the quality completely misaligned with the price point. You could honestly get better value (and sizing) at Mr Price. I should not have to spend a fortune on additional tailoring for items that were meant to be custom-made. Service failures included: • Delivery delays exceeding three weeks • Sending the wrong parcel to the courier • Rushed overnight shipping to correct their own error • I was assured alterations would be completed in time for a business trip • Removing complimentary leggings (also the wrong size) before returning the order Rather than taking accountability, Lovu hides behind its internal refund policy and incorrectly relies on it to deny a refund. Internal policy does not override the Consumer Protection Act, which requires goods to be of acceptable quality and fit for purpose. These are not. Lovu has stated they will “defend their position” publicly. The facts speak for themselves: if these garments had been altered to my measurements, they would fit. They do not. No customer should have to spend a fortune on additional tailoring for bespoke items at that price point. For a brand that prides itself on custom fit and craftsmanship, the experience has been the exact opposite. I will never shop at Lovu again and strongly caution others before spending money with this brand. There are far better local South African businesses offering genuine craftsmanship and customer care. This is not one of them.
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Replies (0)M
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Heather A
1 reviews | Active since Jan 2020
16 Nov 2025, 17:41
Absolutely love this skirt
I recently purchased a maxi skirt from Lovu. I could not be happier with my choice. The skirt is absolutely beautiful, and the fabric feels luxurious and high quality. I’ve already received so many compliments, and it truly captures the perfect summer vibe. Thank you LOVU for your outstanding service. I ‘m in love with my new skirt, and I know it will be one of my go to pieces this summer.
Helpful (0)
|Replies (0)HA
Heather A
1 reviews | Active since Jan 2020
16 Nov 2025, 17:41
Absolutely love this skirt
I recently purchased a maxi skirt from Lovu. I could not be happier with my choice. The skirt is absolutely beautiful, and the fabric feels luxurious and high quality. I’ve already received so many compliments, and it truly captures the perfect summer vibe. Thank you LOVU for your outstanding service. I ‘m in love with my new skirt, and I know it will be one of my go to pieces this summer.
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Replies (0)G
GrandWest
1 reviews | Active since Jan 2020
16 Nov 2025, 10:01
Best Buy Ever!
I bought a stunning olive green plunge neck front slit dress from Lovu and I couldn’t be happier! The craftsmanship is excellent, the fabric feels amazing, and the dress fits exactly as described on their website. Their service was just as impressive — efficient communication and quick delivery. It’s rare to find a brand that gets both quality and customer service so right. Thank you, Lovu, for a fantastic shopping experience. I’ll definitely be back for more!
Helpful (0)
|Replies (0)G
GrandWest
1 reviews | Active since Jan 2020
16 Nov 2025, 10:01
Best Buy Ever!
I bought a stunning olive green plunge neck front slit dress from Lovu and I couldn’t be happier! The craftsmanship is excellent, the fabric feels amazing, and the dress fits exactly as described on their website. Their service was just as impressive — efficient communication and quick delivery. It’s rare to find a brand that gets both quality and customer service so right. Thank you, Lovu, for a fantastic shopping experience. I’ll definitely be back for more!
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Replies (0)JD
Jean D
1 reviews | Active since Jan 2020
25 Oct 2025, 08:44
Christmas Spirit
I recently ordered personalized family Christmas pajamas, and let me tell you, these PJs are nothing short of a holiday miracle! The kids were overjoyed when they saw their names on the PJs. Overall, great quality and a lot of fun. I can confidently say we’ll definitely be rocking these PJs in our family photo.
Helpful (0)
|Replies (0)JD
Jean D
1 reviews | Active since Jan 2020
25 Oct 2025, 08:44
Christmas Spirit
I recently ordered personalized family Christmas pajamas, and let me tell you, these PJs are nothing short of a holiday miracle! The kids were overjoyed when they saw their names on the PJs. Overall, great quality and a lot of fun. I can confidently say we’ll definitely be rocking these PJs in our family photo.
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Replies (0)