CT
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Active since Aug 2023
4
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Reviews
4 reviews4 months ago
0 stars. A complete failure of product, sizing and service.
I spent nearly R2,000 on three “made-to-order” items from Lovu. They arrived more than 3 weeks later and were so comically oversized they were completely unwearable, despite having provided accurate measurements upfront. After immediately raising the issue, Lovu collected the garments, claiming they would re-tailor them in “good faith.” Good faith is demonstrated through outcomes. After weeks of delays, courier error, missed deadline, and two attempts to fix the problem, the outcome is the same: the garments are still enormous and unwearable. These items were purchased for a business trip. The altered garments arrived after I had already left and still bear no resemblance to my measurements. Their “extra small” could easily pass as plus-size. The workmanship is poor, the fabric cheap, and the quality completely misaligned with the price point. You could honestly get better value (and sizing) at Mr Price. I should not have to spend a fortune on additional tailoring for items that were meant to be custom-made. Service failures included: • Delivery delays exceeding three weeks • Sending the wrong parcel to the courier • Rushed overnight shipping to correct their own error • I was assured alterations would be completed in time for a business trip • Removing complimentary leggings (also the wrong size) before returning the order Rather than taking accountability, Lovu hides behind its internal refund policy and incorrectly relies on it to deny a refund. Internal policy does not override the Consumer Protection Act, which requires goods to be of acceptable quality and fit for purpose. These are not. Lovu has stated they will “defend their position” publicly. The facts speak for themselves: if these garments had been altered to my measurements, they would fit. They do not. No customer should have to spend a fortune on additional tailoring for bespoke items at that price point. For a brand that prides itself on custom fit and craftsmanship, the experience has been the exact opposite. I will never shop at Lovu again and strongly caution others before spending money with this brand. There are far better local South African businesses offering genuine craftsmanship and customer care. This is not one of them.
0 replies
16 months ago
Four Faulty Machines & Over a Year of Frustration – Avoid Hirsch’s and Samsung
I’d give zero stars if I could. My experience with Hirsch’s Milnerton and Samsung has been an infuriating, (more than) year-long comedy of errors that no paying customer should ever have to endure. I purchased an LG washing machine from Hirsch's in Aug 2023. It was immediately declared faulty and replaced. The second machine? Faulty. The third? Also faulty. By April 2024, after months of wasted time, I opted for a Samsung model instead. Big mistake. The Samsung machine leaked from the very first use. I promptly booked a technician through Hirsch’s—no one showed up. I followed up, and they rebooked. Again, no one showed up. A third service call was scheduled, and I never heard back from either company. Weeks later, the leak resolved itself, but the excessively noisy spin cycle persisted to the point that my building superintendent commented on it. I asked for Hirsch's to arrange yet another callout. When a technician finally showed up, the machine was (surprise, surprise) declared faulty. But Samsung has refused to exchange it because it was a mere 2 weeks outside the 6-month exchange window—despite the fact that they missed 3 service callouts during that window. Hirsch’s shifted the blame to Samsung, refused to escalate my complaint to management, and when I eventually made contact with senior management, they insinuated the machine had been overloaded—an absurd claim given I am just one person and it is a 9kg machine recommended for family use. After 4 faulty machines, missed technician visits, and over a year of unresolved issues, Hirsch’s has washed their hands of the matter and Samsung states all they can do is attempt to repair the machine. Hirsch’s customer service is appalling and their willingness to take accountability laughable, especially for a company that claims to value its customers and provide quality products. This has been a colossal waste of time, energy, and money. Neither Hirsch’s nor Samsung deserve your trust—or your hard-earned cash. I deeply regret this purchase and the misguided brand loyalty that led me to it. If you’re looking for reliable, quality appliances or competent/fair customer service, look elsewhere.
109 replies
16 months ago
Four Faulty Machines & Over a Year of Frustration – Avoid Hirsch’s and Samsung
I’d give zero stars if I could. My experience with Hirsch’s Milnerton and Samsung has been an infuriating, (more than) year-long comedy of errors that no paying customer should ever have to endure. I purchased an LG washing machine from Hirsch's in Aug 2023. It was immediately declared faulty and replaced. The second machine? Faulty. The third? Also faulty. By April 2024, after months of wasted time, I opted for a Samsung model instead. Big mistake. The Samsung machine leaked from the very first use. I promptly booked a technician through Hirsch’s—no one showed up. I followed up, and they rebooked. Again, no one showed up. A third service call was scheduled, and I never heard back from either company. Weeks later, the leak resolved itself, but the excessively noisy spin cycle persisted to the point that my building superintendent commented on it. I asked for Hirsch's to arrange yet another callout. When a technician finally showed up, the machine was (surprise, surprise) declared faulty. But Samsung has refused to exchange it because it was a mere 2 weeks outside the 6-month exchange window—despite the fact that they missed 3 service callouts during that window. Hirsch’s shifted the blame to Samsung, refused to escalate my complaint to management, and when I eventually made contact with senior management, they insinuated the machine had been overloaded—an absurd claim given I am just one person and it is a 9kg machine recommended for family use. After 4 faulty machines, missed technician visits, and over a year of unresolved issues, Hirsch’s has washed their hands of the matter and Samsung states all they can do is attempt to repair the machine. Hirsch’s customer service is appalling and their willingness to take accountability laughable, especially for a company that claims to value its customers and provide quality products. This has been a colossal waste of time, energy, and money. Neither Hirsch’s nor Samsung deserve your trust—or your hard-earned cash. I deeply regret this purchase and the misguided brand loyalty that led me to it. If you’re looking for reliable, quality appliances or competent/fair customer service, look elsewhere.
0 replies
32 months ago
Great product, great sales & delivery team
Top notch service from the teams at The Mattress Warehouse in Cape Town. Anthonio spent time carefully explaining the various models and their unique selling points, and remained highly responsive and helpful throughout the entire process, from purchase right through to delivery. Maphumze and Khanyiso delivered the mattress, and despite challenging apartment access setbacks, they managed to get the mattress in without any mishap. Great guys, great service. Would highly recommend.
60 replies
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1 (25%)
4 Star
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1 Star
3 (75%)