NO CARE FOR CLIENTS

We contacted LRE after we saw a property closeby and because we are in the process of selling our existing home, we wanted to use of proceeds to pay for deposit and rental (which would be for 3 months, possibly 6). We met with Annelie, the agent. She cancelled our 1st appointment at the exact time of viewing after saying that something else came up. We rescheduled and met with her last week and after explaining our situation, notwithstanding that its myself, my partner and 2 kids that would need to move by 1 November. Annelie did not give us feedback the same day - we had to follow up - thia after we were promised feedback as she will speak to owner on same day. We were then told that a full application has to be done, which we supplied all the info and was approved. Yet, this morning she said she doesn't recall the conversation and the deposit and rental needs to reflect first before keys are handed over. I cancelled the transaction, that is after being told that they need to follow processes and procedures. So I must inconvenience my family for few days and store my goods at my own cost!!! Because the amount is quite substantial, I even suggested to get a letter from the attorneys to pay from proceeds but it was discarded and I was told to get bridging finance because they need the money first. CLEARLY LRE DOES NOT CARE ABOUT ITS CUSTOMERS and are so rigid in their way that they cannot comprise - in light of tough economic times your business could do more with customer service and putting clients first. I feel sorry for the owner of the house you're representing!!!!!! Win-win turned into a lose-lose.