NA
Naz A
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews31 months ago
Ridiculous funeral payout claim
Why is it that no one can provide us an update on our funeral claim? We submitted funeral claim juat after midnight. Please stop telling your staff to give a standard 48hours answer - where in the world does an insurance company take 48hrs to pay a funeral claim. Shame on you - monthly debit orders streaming in monthly but your system, processes and lack of communication and empathy by your staff is utterly disappointing. Please stay away, if you're unlucky to submit before a weekend they tell you to wait till Monday albeit funeral takes place over a weekend!! Ridiculous and laughable. And by the way, we submitted a capitec funeral plan same time and money was deposited into our account same day by lunch time!!!!!! Reference number: AD/C/00011860
131 replies
66 months ago
NO CARE FOR CLIENTS
We contacted LRE after we saw a property closeby and because we are in the process of selling our existing home, we wanted to use of proceeds to pay for deposit and rental (which would be for 3 months, possibly 6). We met with Annelie, the agent. She cancelled our 1st appointment at the exact time of viewing after saying that something else came up. We rescheduled and met with her last week and after explaining our situation, notwithstanding that its myself, my partner and 2 kids that would need to move by 1 November. Annelie did not give us feedback the same day - we had to follow up - thia after we were promised feedback as she will speak to owner on same day. We were then told that a full application has to be done, which we supplied all the info and was approved. Yet, this morning she said she doesn't recall the conversation and the deposit and rental needs to reflect first before keys are handed over. I cancelled the transaction, that is after being told that they need to follow processes and procedures. So I must inconvenience my family for few days and store my goods at my own cost!!! Because the amount is quite substantial, I even suggested to get a letter from the attorneys to pay from proceeds but it was discarded and I was told to get bridging finance because they need the money first. CLEARLY LRE DOES NOT CARE ABOUT ITS CUSTOMERS and are so rigid in their way that they cannot comprise - in light of tough economic times your business could do more with customer service and putting clients first. I feel sorry for the owner of the house you're representing!!!!!! Win-win turned into a lose-lose.
0 replies
76 months ago
Return / Refund
On 23 Dec'19 I visited the Men's International Clinic Bellville branch. I was told I had an appointment but had to wait in a queue to see Dr. Bell. Upon seeing Dr. Bell I informed him about my problem which I have. After attempting to explain my situation, it was very clear that it was a questionnaire/form that needed to be completed and I was then diagnosed with Premature Ejaculation. I am still perplexed that I could be diagnosed with a simple question/answer process. Dr. Bell proceeded to prescribe Clomidep medication based on this consultation and said that I should take it for 3 months and this could potentially assist with low libido too. I was then told to go to another queue to collect the medication. Siyabonga Shezi proceeded to order the medication. I have asked him various questions about the medication and he was generic in his response by saying he is just prescribing what Dr. Bell said. This entire process made me feel uncomfortable. I paid for the medication with my credit card (R500) and collected it on Friday 27 December. After collecting the medication I saw on the box that it's a Schedule 5 medicine. I have discussed this with my partner and researched it some more, as well as side effects and felt extremely uncomfortable taking the medication based on a simple questionnaire that I completed - no blood tests or any other tests were done and as such I do not agree with the diagnoses nor the medication. As such, I went to return the unopened medication (within 5 business working days according to the Consumer Protection Act) - I went to the Bellville branch earlier this week to return it but Siyabonga Shezi informed me that I am not allowed to do so. I want to return the unopened medication to the Bellville branch for a refund based on the above reasons and my dissatisfaction with engaging with Mens Clinic. The above is the exact email I sent to Mens International on Sunday 5 Jan'20 and I have yet to receive a reply.
112 replies
106 months ago
Absa Card not working at ATM even after going to branch
<p>I am having continious issues with my Absa Card and are unable to withdraw money. This is not the first time. My card was replaced and the same issue continues. After replacing my card it was fixed inside the branch with a machine, but still, today, the ATM is telling me that there is something wrong with my card, although there are funds in my account. I have been to several branches in Cape Town to sort this out, but this issue seems to persist. I can only come in via weekends so the frustration, suffering and inconvenience is not fair!! I have been to mroe than 2 branches already in the Western Cape (Parow Centre, Tygervalley etc). I must pay bank charges every month, but then I have issues with my card to withdraw my own money? How is this fari!!</p>
122 replies
120 months ago
Kulula Return Flight Refund
<p>I puchased a ticket last week Tuesday (31 May 2016) at the Money Market at Checkers Northgate - reference XXTGLR. I flew to CPT the following day and thought I was flying back on Sunday, 5 June. Instead, and to my dismay, I wanted to check in on Sa****ay (4 June) and realized that the return flight was booked for the Sa****ay instead of the Sunday. This of course meant that I had forfeited my ticket and had to purchase a new ticket to fly back to JHB on Sunday. I have spoken to Kulula and their refunds dept couldn't assist as it is a ticket that was procured through a travel agency, namely Computicket. I have also spoke to Susan from the Checkers Northgate branch and she couldn't assist as their protocols states that once a customer has signed for the ticket, it is confirmation that it is ok. My concern is though, and I'm not being difficult, that I explicitly informed the lady at the counter to book the return flight back for Sunday and not Sa****ay. I have booked many tickets in the past via the Money Market counter and never had a problem. As further proof, which the lady from Kulula has sent me, was my original booking attempt via the Kulula site that clearly stated I wanted to fly back on Sunday - please find attached screenshot and the Checkers slip. </p>
0 replies
127 months ago
SYSTEM RULES ARE RIGID!!
Good day, <br> <br> I am unfortunately behind with my TFG account and my parent's cell number is part of the One-2-One contract and this has obviously resulted in her line being soft locked. I cannot understand how a company can operate within the realms of system processes and procedures where a simple alleviation of slight bend of the rule is applied up until i'm in a position to bing my account up to date. No!The call centre agents (to their detriment) in modern business, including that of TFG are trained and governed by systems and procedures. What ever happened to understanding, compromise, and the human element of solving a query. When the money is paid accordingly they have no problem just to take it for a service rendered, but when the going gets tough, very few companies and subsidiaries such as TFG or One-2-One has the management expertise to circumvent system rules and compromise, notwithstanding that my the cell number has been on contract with them for \x"amount of years! It is putrit that teams in organizations still suffer from management myopia! All I needed was some time to bring my account up to date with my parent being in CPT stranded without being able to make a call!"""
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)