TFG Connect
Verified Business
TFG Connect
Verified Business
19 Reviews (last 12 months)
Responds in 10 hours 57 min
AI Review Summary
Based on recent customer reviews, TFG Connect receives overwhelmingly negative feedback. Customers frequently report SIM card activation failures, RICA barring issues, and unsuccessful porting processes that leave their numbers unusable. Data depletion disputes and unfulfilled promises of bonus data are common complaints. Several reviewers express frustration with customer service agents described as unhelpful, disrespectful, or unable to resolve issues. Concerns about unauthorized SIM card linking to accounts and personal SIM blocking during arrears have also emerged. A small number of positive reviews praise individual staff efforts and overall satisfaction with the service.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
10h 57mReply Time
-50 NPSUnlikely
Replied to 94% of negative reviews
Typically takes less than 3 hours 54 min to reply
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
Avg Reply
10 hours 57 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 3 hours 54 min to reply
Review Distribution
1.6|19 Reviews
May '25 - Apr '26
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
Frequently Asked Questions About TFG Connect
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Nadia H
1 reviews | Active since Jan 2020
11 Mar 2026, 20:40
Absolutely disgusting services!!!!
I am extremely disappointed and frustrated with the service I have received from TFG/Bash Online. I placed an online order but unfortunately received the wrong items. I have been a loyal TFG customer for over 15 years, and I must say that my experience with the online service has been very disappointing. This is not the first time I have received an incorrect order from Bash, and I am aware that many other customers have experienced similar issues. This situation is completely unacceptable and unfair to customers. Because of this error, I now have to wait even longer to receive my correct order. I clearly explained that the order was urgent, but the only response I received was an apology, with no real urgency shown to resolve the matter. I believe TFG should improve their quality control processes. Staff and managers should double-check orders before they are dispatched to ensure customers receive the correct items. In this case, the order was sent from Sportscene at the V&A Waterfront in Cape Town. At this point, I am extremely dissatisfied with Bash Online and have still not received my correct order. Ironically, the item I received by mistake costs more than the item I purchased, which means TFG is also incurring losses due to poor management and lack of proper order verification. I hope this matter will be addressed urgently and that improvements will be made to prevent this from happening to other customers in the future.
Helpful (0)
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Nadia H
1 reviews | Active since Jan 2020
11 Mar 2026, 20:40
Absolutely disgusting services!!!!
I am extremely disappointed and frustrated with the service I have received from TFG/Bash Online. I placed an online order but unfortunately received the wrong items. I have been a loyal TFG customer for over 15 years, and I must say that my experience with the online service has been very disappointing. This is not the first time I have received an incorrect order from Bash, and I am aware that many other customers have experienced similar issues. This situation is completely unacceptable and unfair to customers. Because of this error, I now have to wait even longer to receive my correct order. I clearly explained that the order was urgent, but the only response I received was an apology, with no real urgency shown to resolve the matter. I believe TFG should improve their quality control processes. Staff and managers should double-check orders before they are dispatched to ensure customers receive the correct items. In this case, the order was sent from Sportscene at the V&A Waterfront in Cape Town. At this point, I am extremely dissatisfied with Bash Online and have still not received my correct order. Ironically, the item I received by mistake costs more than the item I purchased, which means TFG is also incurring losses due to poor management and lack of proper order verification. I hope this matter will be addressed urgently and that improvements will be made to prevent this from happening to other customers in the future.
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Replies (0)SM
Shahida M
1 reviews | Active since Jan 2020
6 Mar 2026, 23:03
Porting problems
I'm very upset with tfg I got a new sim it was rica linked to my account ported in one of my numbers to the sim and now tbat the port did go through it says my sim is not rica this is unacceptable i stay far form the store I can't go nack there to Rica the sim why did the sim unrica when I ported in yet it was rica before i ported in what is going on tfg
Helpful (0)
|Replies (0)SM
Shahida M
1 reviews | Active since Jan 2020
6 Mar 2026, 23:03
Porting problems
I'm very upset with tfg I got a new sim it was rica linked to my account ported in one of my numbers to the sim and now tbat the port did go through it says my sim is not rica this is unacceptable i stay far form the store I can't go nack there to Rica the sim why did the sim unrica when I ported in yet it was rica before i ported in what is going on tfg
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Replies (0)MH
Matseleng H
1 reviews | Active since Jan 2020
5 Mar 2026, 07:59
Very poor customer service
I am very angry and dissapointed with their insurance company since they are making me look n feel like an idiot, i made a claim with them since i was ****** and they took my phone. I have submitted everything that was needed to them,but now they say i must go to my network service provider to ask for a usage revesal of which no one knows about it, i have made my claim on the 11th of january till now no one is saying anything and i feel it is not fair since i am paying for the insurance. The worst part is i need the device for work purpose, i might end up not getting my salary because of them. I feel they are inconveniencing me and putting me under stress after all the traumer that i have went through. I would appreciate any kind of assistance and be responded asap.
Helpful (0)
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Matseleng H
1 reviews | Active since Jan 2020
5 Mar 2026, 07:59
Very poor customer service
I am very angry and dissapointed with their insurance company since they are making me look n feel like an idiot, i made a claim with them since i was ****** and they took my phone. I have submitted everything that was needed to them,but now they say i must go to my network service provider to ask for a usage revesal of which no one knows about it, i have made my claim on the 11th of january till now no one is saying anything and i feel it is not fair since i am paying for the insurance. The worst part is i need the device for work purpose, i might end up not getting my salary because of them. I feel they are inconveniencing me and putting me under stress after all the traumer that i have went through. I would appreciate any kind of assistance and be responded asap.
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Replies (0)CB
Chantel B
1 reviews | Active since Jan 2020
3 Feb 2026, 09:34
Airtime and data
Im very angry with TFG connect customar services the agent had a bad attitude she wasnt helpful at all also disrespectfull as well and between TFG connect and the stores there are 2 different stories when it comes to the airtime and data purchases
Helpful (0)
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Chantel B
1 reviews | Active since Jan 2020
3 Feb 2026, 09:34
Airtime and data
Im very angry with TFG connect customar services the agent had a bad attitude she wasnt helpful at all also disrespectfull as well and between TFG connect and the stores there are 2 different stories when it comes to the airtime and data purchases
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Replies (0)GS
Gianpierro S
1 reviews | Active since Jan 2020
3 Feb 2026, 09:24
STOP SPAM CALLING!!!
If there was a way to give less than a 1 star I would. I do not suggest signing up with them, they constantly spam you with calls to try sell you something no matter how many times you tell them to stop. I think I have blocked over 100 of their numbers and I still get around 10 calls from them everyday
Helpful (0)
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Gianpierro S
1 reviews | Active since Jan 2020
3 Feb 2026, 09:24
STOP SPAM CALLING!!!
If there was a way to give less than a 1 star I would. I do not suggest signing up with them, they constantly spam you with calls to try sell you something no matter how many times you tell them to stop. I think I have blocked over 100 of their numbers and I still get around 10 calls from them everyday
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Tebogo T
1 reviews | Active since Jan 2020
13 Oct 2025, 13:30
***********
I bought my SIM card at the store, and the lady who was assisting me registered my SIM card. When I had to start using it, they informed me that my SIM card was suspended. When I call TFG Connect, they tell me that my SIM card is not registered. They said MTN will look into the matter, but feedback never came back. I had to call again, and a Team leader said he would request them to prioritize this matter. Till today, the SIM card is still not working
Helpful (0)
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Tebogo T
1 reviews | Active since Jan 2020
13 Oct 2025, 13:30
***********
I bought my SIM card at the store, and the lady who was assisting me registered my SIM card. When I had to start using it, they informed me that my SIM card was suspended. When I call TFG Connect, they tell me that my SIM card is not registered. They said MTN will look into the matter, but feedback never came back. I had to call again, and a Team leader said he would request them to prioritize this matter. Till today, the SIM card is still not working
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