TFG Connect
Verified Business
|1.9|14 Reviews (last 12 months)|Responds in 16h 29m
TFG Connect
Verified Business
|1.9
14 Reviews (last 12 months)
Responds in 16h 29m
AI Review Summary
Based on recent customer reviews, TFG Connect is facing significant customer experience challenges, particularly around its SIM card and mobile contract services. Customers consistently mention frustrations with persistent sales calls, unhelpful and rude agents, and unresolved RICA or SIM activation issues. A recurring theme is dissatisfaction with how billing disputes and data depletion concerns are handled, with several feeling pressured into products they did not want. On the positive side, isolated voices highlight standout staff who go beyond the call of duty and deliver attentive follow-up, suggesting service quality is inconsistent rather than uniformly poor.
Performance(last 12 months):
Trustindex Rating
3.9Ranked In Internet & Telecoms
#63Reply Time
16h 29mReplied to 100% of negative reviews
Reply time on negative reviews: 3h 9m
TrustIndex
3.9
Ranking
#63
in Internet & Telecoms
Reply Time
16h 29m
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 9m
Review Distribution
1.9|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 10:19
****mers
I shared my problems and my review was removed what is the meaning of this. TFG stop asking me for money, I paid off the account and I even threw your card December 2025, so please stop calling me and sending me statements. Stop ****ming people!! You the worst, stop contacting me and asking for moneyI'll also stop posting.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 10:19
****mers
I shared my problems and my review was removed what is the meaning of this. TFG stop asking me for money, I paid off the account and I even threw your card December 2025, so please stop calling me and sending me statements. Stop ****ming people!! You the worst, stop contacting me and asking for moneyI'll also stop posting.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 07:25
Disgusting Phone Ettiquette
I expressed to two different agents that I am not interested in this product. The first agent I spoke to was interogattive and does not want understand that I get free data and airtime. Instead she started shouting on the phone and interogatted me like I a child. This is disgusting for sales agent to behave as such. Later that day she called back and was rude again. Another agent called and TFG connect keeps calling after I expressed that I am not interested. Please stop this nonsense.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 07:25
Disgusting Phone Ettiquette
I expressed to two different agents that I am not interested in this product. The first agent I spoke to was interogattive and does not want understand that I get free data and airtime. Instead she started shouting on the phone and interogatted me like I a child. This is disgusting for sales agent to behave as such. Later that day she called back and was rude again. Another agent called and TFG connect keeps calling after I expressed that I am not interested. Please stop this nonsense.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 07:12
Disappointing service!
So disappointed at the restrictions of changing my spend limit on my sim number and neither the call centre can even help! So, I’ve been trying to change my numbers spend limit on App Stores, specifically the Apple App Store when I tried through a USSD it gives me an error and redirects me to the call centre. MTN could not assist, fairly so because I have contract with Foschini group but how disappointing that even the people who are expected to have full access to my account cannot assist me! Jaime dismissed me from the beginning telling me how Apple App Stores or any other store is a 3rd party and cannot assist me with changing limit and even goes further on how not even MTN can assist me with this! Exactly how is my own spending limit on my own number a third party thing? It’s my number, limits should be adjustable per my preference like any other network (contract or not) and you guys are telling me you cannot assist? She said they cannot assist nor MTN can assist but she goes on to log a case/ticket with MTN to find out if they can assist! This is just poor service on just general usage!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 07:12
Disappointing service!
So disappointed at the restrictions of changing my spend limit on my sim number and neither the call centre can even help! So, I’ve been trying to change my numbers spend limit on App Stores, specifically the Apple App Store when I tried through a USSD it gives me an error and redirects me to the call centre. MTN could not assist, fairly so because I have contract with Foschini group but how disappointing that even the people who are expected to have full access to my account cannot assist me! Jaime dismissed me from the beginning telling me how Apple App Stores or any other store is a 3rd party and cannot assist me with changing limit and even goes further on how not even MTN can assist me with this! Exactly how is my own spending limit on my own number a third party thing? It’s my number, limits should be adjustable per my preference like any other network (contract or not) and you guys are telling me you cannot assist? She said they cannot assist nor MTN can assist but she goes on to log a case/ticket with MTN to find out if they can assist! This is just poor service on just general usage!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 09:34
Airtime and data
Im very angry with TFG connect customar services the agent had a bad attitude she wasnt helpful at all also disrespectfull as well and between TFG connect and the stores there are 2 different stories when it comes to the airtime and data purchases
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 09:34
Airtime and data
Im very angry with TFG connect customar services the agent had a bad attitude she wasnt helpful at all also disrespectfull as well and between TFG connect and the stores there are 2 different stories when it comes to the airtime and data purchases
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2025, 13:30
***********
I bought my SIM card at the store, and the lady who was assisting me registered my SIM card. When I had to start using it, they informed me that my SIM card was suspended. When I call TFG Connect, they tell me that my SIM card is not registered. They said MTN will look into the matter, but feedback never came back. I had to call again, and a Team leader said he would request them to prioritize this matter. Till today, the SIM card is still not working
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Oct 2025, 13:30
***********
I bought my SIM card at the store, and the lady who was assisting me registered my SIM card. When I had to start using it, they informed me that my SIM card was suspended. When I call TFG Connect, they tell me that my SIM card is not registered. They said MTN will look into the matter, but feedback never came back. I had to call again, and a Team leader said he would request them to prioritize this matter. Till today, the SIM card is still not working
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Anonymous
1 reviews | Active since Jan 2020
30 Sept 2025, 08:01
Turning a Negative in a Positive
Turning a Negative in a positive. I would like to thank TFG Connect for really walking beyond there call of duty to keep us as clients happy. A special word of thanks to Miss Debbie Matthews who did do an follow-up on a continuous basis ensuring that everything is going according to schedule. TFG Connect is the best, I am proud to be an client of you guys. Keep on doing the good work.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Sept 2025, 08:01
Turning a Negative in a Positive
Turning a Negative in a positive. I would like to thank TFG Connect for really walking beyond there call of duty to keep us as clients happy. A special word of thanks to Miss Debbie Matthews who did do an follow-up on a continuous basis ensuring that everything is going according to schedule. TFG Connect is the best, I am proud to be an client of you guys. Keep on doing the good work.
0
Replies (0)