No Food and No money

Order via Uber Eats from the lucky bread company centurion food. They phone me and said they do not have quiche (my order) in stock. I ask them to cancel the order as I do not want pies. They cancel my order but took the money as they "ALREADY STARTED WITH THE ORDER". After I phoned them the rude lady told me it is not there problem I should contact Uber eats.