LuckyVitamin doesn't try to help

I ordered a package over 5 months ago. Last month there was finally some activity on the tracking facility. Despite my efforts to get information on what was going on, LuckyVitamin could not assist me. In fact, they instead invited me to look at their shipping policy to explain why they have no liability, essentially telling me that there was an option to pay for insurance and I didn't take it, so there's nothing they're willing to do. Terrible/zero service, and terrible customer interaction.