DISGUSTING SERVICE!!!

My Luella card was stolen in July of 2014 and to this day the TGF group have refused to issue me with a new card. This was not a problem at first as I was allowed to purchase using my ID however, the TFG group no longer allows you to purchase with your ID and as such I have no way of purchasing any goods on my account. After months of contradictory instructions from Head Office I have now been told that I have to cancel my existing account and re-apply for a new account at a different TFG store. This has caused such an inconvenience and as a loyal customer of 4 years I think this is totally unacceptable!!!!!! If this is the case then I would rather cancel my account completely.