Poor service and ****ming clients by LufiD

I placed an order on the 5the July 2025 only to be called 14days later that the dress is sold out and i should choose somethingelse and i didn't like anything so decided to cancel the order since then they refused to cancel and refund me I'm being send from pillar to post... everytime im told the manager will get back to me. Im very disappointed by their poor service. I want my money back i didn't receive anything from Lufid