LS
Lufiano sandton
Unclaimed Business
LS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lufiano sandton
Lufiano sandton has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Lufiano sandton across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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KN
Khutso N
1 reviews | Active since Jan 2020
14 Sept 2025, 14:30
Terrible Customer Care from Connie of Lufiano
I bought a pair of trousers with my wife on 29 August 2025, only to discover afterwards that they were torn underneath. I called the store on 31 August and was told we could bring them back for an exchange. When we finally went to Lufiano Sandton on 14 September, the staff were polite and willing to help — thank you to them. But after a long call with the area manager, Connie, she refused both to exchange or even repair the trousers. For a brand I’ve supported because of its quality and service, this was unacceptable. It only takes one incident like this to turn loyal customers into critics. Refusing to stand behind your product is unfair and terrible customer care.
Helpful (0)
|Replies (0)KN
Khutso N
1 reviews | Active since Jan 2020
14 Sept 2025, 14:30
Terrible Customer Care from Connie of Lufiano
I bought a pair of trousers with my wife on 29 August 2025, only to discover afterwards that they were torn underneath. I called the store on 31 August and was told we could bring them back for an exchange. When we finally went to Lufiano Sandton on 14 September, the staff were polite and willing to help — thank you to them. But after a long call with the area manager, Connie, she refused both to exchange or even repair the trousers. For a brand I’ve supported because of its quality and service, this was unacceptable. It only takes one incident like this to turn loyal customers into critics. Refusing to stand behind your product is unfair and terrible customer care.
0
Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
10 Oct 2023, 11:54
Terrible n unprofessional service
I bought shoes at Lufiano store in Santon ,I've realized the shoes are faulty,I took the shoes back to the shop to ask for exchange they told me they don't want,I've asked for my money they told me to go to hell I won't get my refund,they were unprofessional and the don't have respect for the clients
Helpful (0)
|Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
10 Oct 2023, 11:54
Terrible n unprofessional service
I bought shoes at Lufiano store in Santon ,I've realized the shoes are faulty,I took the shoes back to the shop to ask for exchange they told me they don't want,I've asked for my money they told me to go to hell I won't get my refund,they were unprofessional and the don't have respect for the clients
0
Replies (0)