Terrible Customer Care from Connie of Lufiano

I bought a pair of trousers with my wife on 29 August 2025, only to discover afterwards that they were torn underneath. I called the store on 31 August and was told we could bring them back for an exchange.

When we finally went to Lufiano Sandton on 14 September, the staff were polite and willing to help — thank you to them. But after a long call with the area manager, Connie, she refused both to exchange or even repair the trousers.

For a brand I’ve supported because of its quality and service, this was unacceptable. It only takes one incident like this to turn loyal customers into critics. Refusing to stand behind your product is unfair and terrible customer care.