Expensive venue with very bad service!

We hosted a wedding at this venue in June 2025 and had a very bad experience with the accommodation. Guests paid R900 per person per night, and this is what they received....what an embarrassment: One guest's shoes were ******, one room was dirty, bathroom with only a bath had no plug - so they could not bath/shower before or after the ceremony. These are only the incidents that we came aware of. Worst is to come: In the contract they pledge generators in case of power outages, but the power was off the Sunday morning when everybody was getting ready to leave... No power and no water! Power was on after everybody already gathered for a breakfast together. PS: This was one of the coldest weekends this winter. We confirmed the Friday afternoon that we will all gather at the deli on Sunday and the staff confirmed that they will be prepared. Even mentioned a special menu. On arrival, they were not prepared at all. Power off, only 2 burger buns, etc. So guests left without breakfast. We made the manager aware of the complaints. "IT IS AGAINST PROTOCOL THAT THE OWNER'S BE CONTACTED DIRECTLY" and we have to work through her. 5 months of back and forth excuses, we still were not given an answer on how our guests will be accommodated for this bad experience. They also refused to refund our breakage fee due to breakages charged in rooms where we did not even accommodate guests. Luckily we were refunded by the manager herself after many words. The food was exquisite, though - so much left overs. They could have served that for breakfast. This place made more than R200 000 for this weekend, EXCLUDING accommodation for more than 100 guests @ R900 per person per night.