A Horrible Experience – I Would Recommend that you Re-Think your CHOICE

I had one of the worst dining experiences of my life, and I feel compelled to share it so others can avoid going through the same ordeal.

It was my son's birthday, and since he lives near the Design Quarter, we let him choose the restaurant. He had previously taken us to The Rock at the Design Quarter for Mother’s Day, which was amazing. This time, wanting to try something new, he chose Lupa Osteria.

From the moment we arrived, it was a disaster. Despite having a reservation, we were greeted with cold indifference. We were shown to a dirty table and had to ask for it to be cleaned, which should be automatic, especially since the place wasn’t even busy (our booking was for 2 pm).

The service was slow and uninterested. Eventually, we got our drinks and starters, but things only got worse. I ordered a Mexicana pizza from the lunch menu, which clearly stated it came with a complimentary beer, glass of wine, or soft drink. I was offered none of that. When the pizza arrived, the plate was hot, but the pizza itself was cold.

After a few bites, I noticed something off about the meat. I called the waiter and asked about it. Turns out the beef was mixed with pork. This was not listed anywhere on the menu. I do not eat pork for religious and health reasons, and to make things worse, I am allergic to it.

By the time I got home, I was violently ill. I felt like I had food poisoning. When we raised the issue with the staff, all we got was a half-hearted apology and an offer of a free dessert. After spending R2000, the only thing I wanted was to get out of there as quickly as possible.

If it hadn’t been my son’s birthday, I would have walked out the moment we were shown that dirty table. I stayed for him, but I deeply regret it.

This wasn’t just a bad meal; it was an upsetting, dangerous experience. Mistakes like this can have serious health consequences. The lack of care, the poor service, and the complete disregard for dietary needs were shocking. I wouldn’t wish this experience on anyone.