My parcel in Limpopo while I'm in Freestate

What is going on with Lush cosmetics SA and the DPD courier My parcel which is a high value parcel has not yet been delivered it's been week 2. I am very disappointedand angry that I bought online form LUSH.Both this company are a mess. This is crazy and insane. The delivery company does not know where my parcel is and no communication from them that they cannot find my parcel only to find out that it's in limpopo while I'm in Freestate.... What the hell Lush has no idea what .they doing I am so disappointed I will put this on social media and the delivery company is hopeless. I will never buy from you again