Online from Lush SA a disaster

My parcel which is a high value parcel has not yet been delivered. I am very disappointed that I bought online form LUSH. The delivery company does not know where my parcel is and keep on sending SMSs that they cannot find my parcel and Lush has no contact number. I am so disappointed I will put this on social media as you are not available to listen to my complain and the delivery company is hopeless. I will never buy from Lush again