Disgusting treatment and behaviour

We’ve been loyal Luvland customers for YEARS. Thousands of rands spent on toys, lingerie, lubricants – you name it – because we actually enjoy keeping our *** life wild, consensual, and mind-blowing. We’re not window-shoppers; we’re the kind of clients who walk in knowing exactly what we want and drop serious cash without blinking.

But today at your Durban North store, your male sales consultant treated us like common ********s and invisible women.

The second we walked in, he zeroed in on my partner and demanded he remove his cap because of “increased shoplifting.” My partnerexplained it’s for medical reasons and impossible. Instead of accepting that like a professional adult, this genius told him to “wear it backwards then” – like some backyard bouncer profiling a teenager. In an ADULT store. The irony is thicker than the *****s on your shelves.

Then, when I – the woman actively asking to see products and ready to spend – tried to get help, he flat-out ignored me. Turned his back, grabbed his phone, and called his manager to speak ONLY to my partner. Didn’t acknowledge me once. Didn’t look at me. Treated me like I don’t exist and can’t possibly make purchasing decisions in a *** shop. Blatant, stone-age ***ism on top of the initial disrespect.

We left feeling degraded, angry, and frankly disgusted. This isn’t “security protocol” – this is power-tripping, discriminatory bull**** from staff who clearly have zero training in customer service, inclusivity, or basic decency.

Adult stores are supposed to be safe, judgment-free zones where people explore pleasure without being shamed or profiled. Instead, your employee made us feel like suspects in a police lineup. Pathetic.

Congratulations, Luvland – you just lost two high-spending, long-time customers forever. We’ll be taking our money (and our very vocal recommendations) to competitors who actually treat adults like adults. Train your staff. Do better. Or keep wondering why your reviews are tanking. Zero stars. Would not recommend to my worst enemy.