Luvuyo failing to pay funeral claims

I'm Sizwe Ntinzi I have been with Luvuyo funeral club for so many years but right now I'm writing this review with a heavy heart my father passed away on the 27 of June I submitted my documents but Luvuyo told me they have a backlog I must wait till today I am still not paid no that is not right I cannot even get hold of their consultants now on the phone of which I used to speak to Ayanda but now they don't even say a word they do not reply on WhatsApp I am now thinking of opening a case with Saps as I cannot continue paying them for no service.