LH
Luxe Homme
Claimed Business
LH
AI Review Summary
Based on recent customer reviews, Luxe Homme receives praise for its trendy, high-quality accessories and customised products, with some customers highlighting quick turnaround times and friendly staff. However, a significant number of reviews express frustration with poor communication, missed delivery promises, and unprofessional conduct via WhatsApp. Returning customers report being ignored after follow-ups, receiving incorrect orders without resolution, and feeling dismissed compared to high-profile clients. Refund requests are frequently met with resistance, and several customers cite a lack of accountability when issues arise.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-25
Recommended: Unlikely
Review Distribution
2.4|13 Reviews
May '25 - Apr '26
5(23.1%)
4(15.4%)
3(0%)
2(0%)
1(61.5%)
5(23.1%)
4(15.4%)
3(0%)
2(0%)
1(61.5%)
Frequently Asked Questions About Luxe Homme
Based on recent customer reviews, Luxe Homme receives praise for its trendy, high-quality accessories and customised products, with some customers highlighting quick turnaround times and friendly staff. However, a significant number of reviews express frustration with poor communication, missed delivery promises, and unprofessional conduct via WhatsApp. Returning customers report being ignored after follow-ups, receiving incorrect orders without resolution, and feeling dismissed compared to high-profile clients. Refund requests are frequently met with resistance, and several customers cite a lack of accountability when issues arise.
Luxe Homme has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Luxe Homme across 98 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePC
Portia C
1 reviews | Active since Jan 2020
21 Feb 2026, 09:03
Luxe Homme is vile
I am utterly disappointed at the conduct, business ethic, and vile act from Luxe Homme. I made an inquiry prior to my order on the 29th of January, 2026, for a Valentine's Day gift. They responded that the item would be ready. I proceeded to place my order on the 30th of January. I made a follow-up on delivery; they confirmed delivery for the 13th of February 😠, and nothing was received. Today is the 21st of February 💔💔💔. I have still not received any delivery, no apology, and no update. I made contact; only then was I told my item was out of stock.
Helpful (0)
|Replies (0)PC
Portia C
1 reviews | Active since Jan 2020
21 Feb 2026, 09:03
Luxe Homme is vile
I am utterly disappointed at the conduct, business ethic, and vile act from Luxe Homme. I made an inquiry prior to my order on the 29th of January, 2026, for a Valentine's Day gift. They responded that the item would be ready. I proceeded to place my order on the 30th of January. I made a follow-up on delivery; they confirmed delivery for the 13th of February 😠, and nothing was received. Today is the 21st of February 💔💔💔. I have still not received any delivery, no apology, and no update. I made contact; only then was I told my item was out of stock.
0
Replies (0)B
Boitshepo
1 reviews | Active since Jan 2020
16 Feb 2026, 09:39
Poor Service & No Response After Multiple Attempts to Resolve
I am a returning customer and this was my fourth purchase from Luxe Homme, which is why this experience has been disappointing. I ordered a custom bracelet which was initially customised incorrectly. I brought this to their attention and, while correcting it, I also realised that I had made a typing error myself, which I acknowledged. During a follow-up call with a representative, I was spoken to in a manner I found unprofessional and dismissive, including statements such as “I genuinely don’t have time to service you alone, I have clients waiting” and “Don’t play victim.” The call was ended while I was still speaking. I later followed up via email requesting a resolution (refund or replacement). I was told I would receive feedback, but no one called or responded despite waiting. As a loyal customer, I expected a more respectful and solution-focused approach. I am simply seeking a fair resolution to this matter and hope the company will address it professionally.
Helpful (0)
|Replies (0)B
Boitshepo
1 reviews | Active since Jan 2020
16 Feb 2026, 09:39
Poor Service & No Response After Multiple Attempts to Resolve
I am a returning customer and this was my fourth purchase from Luxe Homme, which is why this experience has been disappointing. I ordered a custom bracelet which was initially customised incorrectly. I brought this to their attention and, while correcting it, I also realised that I had made a typing error myself, which I acknowledged. During a follow-up call with a representative, I was spoken to in a manner I found unprofessional and dismissive, including statements such as “I genuinely don’t have time to service you alone, I have clients waiting” and “Don’t play victim.” The call was ended while I was still speaking. I later followed up via email requesting a resolution (refund or replacement). I was told I would receive feedback, but no one called or responded despite waiting. As a loyal customer, I expected a more respectful and solution-focused approach. I am simply seeking a fair resolution to this matter and hope the company will address it professionally.
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Maqonga M
1 reviews | Active since Jan 2020
18 Oct 2025, 14:18
Hi 👋🏽
As a person who like accessories and customised items, I can say I’m impressed with luxe. Heard of them through my mother and fell in love with them ever since, their stuff is amazing and quality and best it’s a local brand.
Helpful (0)
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Maqonga M
1 reviews | Active since Jan 2020
18 Oct 2025, 14:18
Hi 👋🏽
As a person who like accessories and customised items, I can say I’m impressed with luxe. Heard of them through my mother and fell in love with them ever since, their stuff is amazing and quality and best it’s a local brand.
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Gladys
1 reviews | Active since Jan 2020
17 Oct 2025, 09:57
Happy with quality
Placed an order for Sunglasses 🕶️, 1 day after they posted new range. And I received my parcel 3days later, happy with quality of the sunglasses and the case. And quick turnaround time Thank you.
Helpful (0)
|Replies (0)MN
Mnqobi N
1 reviews | Active since Jan 2020
17 Oct 2025, 08:41
Poor Customer Service hidden in fancy social media platforms
Whoever runs their WhatsApp account is very inconsiderate and has poor communication skills. First I did not agree on what they have designed for me and refused to change it. I wanted a refund and they told me about a stupid policy that doesn't exist nor did they tell me about before making the payment. Luxe homme only prioritizes famous artists and people of influence as if we don't pay for the products we purchase.
Helpful (0)
|Replies (0)MN
Mnqobi N
1 reviews | Active since Jan 2020
17 Oct 2025, 08:41
Poor Customer Service hidden in fancy social media platforms
Whoever runs their WhatsApp account is very inconsiderate and has poor communication skills. First I did not agree on what they have designed for me and refused to change it. I wanted a refund and they told me about a stupid policy that doesn't exist nor did they tell me about before making the payment. Luxe homme only prioritizes famous artists and people of influence as if we don't pay for the products we purchase.
0
Replies (0)