Poor Service & No Response After Multiple Attempts to Resolve

I am a returning customer and this was my fourth purchase from Luxe Homme, which is why this experience has been disappointing.

I ordered a custom bracelet which was initially customised incorrectly. I brought this to their attention and, while correcting it, I also realised that I had made a typing error myself, which I acknowledged. During a follow-up call with a representative, I was spoken to in a manner I found unprofessional and dismissive, including statements such as “I genuinely don’t have time to service you alone, I have clients waiting” and “Don’t play victim.” The call was ended while I was still speaking.

I later followed up via email requesting a resolution (refund or replacement). I was told I would receive feedback, but no one called or responded despite waiting.

As a loyal customer, I expected a more respectful and solution-focused approach. I am simply seeking a fair resolution to this matter and hope the company will address it professionally.