Poor Quality & Bad Customer service

I placed an order for a Montessori Floor bed for my daughter and on the day of delivery I had a look at the bed whilst they were putting it together and the quality of the structure of the bed and how it was painted was incredibly disappointing and unacceptable.

When I informed the guy in charge that I wasn't happy with how many chips/dents and paint spills there were, he told me to sort it out with the delivery guys putting the bed together. So I tell the delivery guys I'm not happy and I can't accept this bed. They then decided they will redo the bed and come back the next day. All fair.

They came back and brought a similar quality of bed as the previous day, so many imperfections that were visually unacceptable, ugly and not professionally done. I tell the delivery guy I'll take the bed but I'm not happy paying the price they're expecting me to pay because the bed is bad quality.

Considering that they need proof of payment before leaving, I call Brian, the guy in charge to try and explain my unhappiness and no answer at all and now I am left to deal with 2 delivery guys demanding payment. The one delivery guy was incredibly disrespectful towards me, telling me I'm trying to take advantage of them. Not the case at all!

My point, is that, as a customer we have A RIGHT to inform the company that we are not happy with the standard of work, ESPECIALLY since we are paying for it! To have people tell me that I must rather go look at other companies since I'm not happy or complaining about their products is just unprofessional to say the least.

If anyone crosses paths with this company, please give it a long, hard thought before making a purchase. The quality of their beds is very poor and the customer service is non existent..