Order and payment done via their website on the 24th Feb 26, one response received via email on the 26/02 stating order will be dispatched and tracking number will be emailed

Order and payment done via their website on the 24th Feb 26, one response received via email on the 26/02 stating order will be dispatched and tracking number will be emailed. Up until today 17/03 I have not received any further responses as I emailed them numerous times and their telephone number is unavailable. This is a **** as it was even confirmed by my bank, unfortunately they are unable to get a refund due to regulations