1 reviews | Active since Member
<p>I recieved my yet another pair of Ray Ban Sunglasses last year for my birthday, this turned out to be very dreadful experience.</p> <p>The outer cover on the sunglasses started peeling away after a year.</p> <p>After numerous attempts with Sunglasses hut to even take in the glasses for repair i managed to send it to them to have the glasses repaired.</p> <p>After which i recieve a letter below:</p> <p>"</p> <p>Dear Sunglass Hut Customer</p> <p>RE: Incident 345094/323716</p> <p>Please be advised that we have assessed your product (on behalf of Sunglass Hut) and have concluded that the claim is not a valid warranty claim; your warranty claim has been declined due to the fault not being one of a manufacturing shortfall.</p> <p>Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.<br />This warranty does not cover: scratches; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear. The exclusions are applicable to all parts of the full product, including Frame, Lenses, Ear Socks, Nose Pads & other accessories.<br />Should you have any further enquiries, please feel free to contact us on the number provided below.</p> <p>Kind Regards, <br />Luxottica Aftersales"</p> <p> </p> <p>This is absolute nonsense because i have never had a pair of sunglasses which were actually peeling after a year.</p> <p>My wife did not pay R2500-00 for a pair of sunglasses to peel of after a year and some incompetent repair agent tell me that this is not a manufacturing defect!</p> <p> </p> <p>You may either refund me the total paid amount or repair my sunglasses</p>