RM
Rakesh M
Active since May 2016
7
Reviews
0
Industries
Reviews
7 reviews84 months ago
Rude Chat Service
I was following up on my order VODACOMDIREC- ********** ********** 09 ID No ********** 271088 ********** was trying to assist me on your online chat platform. I sent her all my docs in pdf form and she carried on saying that its not in pdf form. Then she just abruptly closed the chat, how rude is that. How do you train your staff??? Name: Rakesh Maharaj
56 replies
107 months ago
Cannot see a way forward...
<p>I recieved my yet another pair of Ray Ban Sunglasses last year for my birthday, this turned out to be very dreadful experience.</p> <p>The outer cover on the sunglasses started peeling away after a year.</p> <p>After numerous attempts with Sunglasses hut to even take in the glasses for repair i managed to send it to them to have the glasses repaired.</p> <p>After which i recieve a letter below:</p> <p>"</p> <p>Dear Sunglass Hut Customer</p> <p>RE: Incident 345094/323716</p> <p>Please be advised that we have assessed your product (on behalf of Sunglass Hut) and have concluded that the claim is not a valid warranty claim; your warranty claim has been declined due to the fault not being one of a manufacturing shortfall.</p> <p>Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.<br />This warranty does not cover: scratches; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear. The exclusions are applicable to all parts of the full product, including Frame, Lenses, Ear Socks, Nose Pads & other accessories.<br />Should you have any further enquiries, please feel free to contact us on the number provided below.</p> <p>Kind Regards, <br />Luxottica Aftersales"</p> <p> </p> <p>This is absolute nonsense because i have never had a pair of sunglasses which were actually peeling after a year.</p> <p>My wife did not pay R2500-00 for a pair of sunglasses to peel of after a year and some incompetent repair agent tell me that this is not a manufacturing defect!</p> <p> </p> <p>You may either refund me the total paid amount or repair my sunglasses</p>
112 replies
107 months ago
Cannot see a way forward...
<p>I recieved my yet another pair of Ray Ban Sunglasses last year for my birthday, this turned out to be very dreadful experience.</p> <p>The outer cover on the sunglasses started peeling away after a year.</p> <p>After numerous attempts with Sunglasses hut to even take in the glasses for repair i managed to send it to them to have the glasses repaired.</p> <p>After which i recieve a letter below:</p> <p>"</p> <p>Dear Sunglass Hut Customer</p> <p>RE: Incident 345094/323716</p> <p>Please be advised that we have assessed your product (on behalf of Sunglass Hut) and have concluded that the claim is not a valid warranty claim; your warranty claim has been declined due to the fault not being one of a manufacturing shortfall.</p> <p>Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.<br />This warranty does not cover: scratches; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear. The exclusions are applicable to all parts of the full product, including Frame, Lenses, Ear Socks, Nose Pads & other accessories.<br />Should you have any further enquiries, please feel free to contact us on the number provided below.</p> <p>Kind Regards, <br />Luxottica Aftersales"</p> <p> </p> <p>This is absolute nonsense because i have never had a pair of sunglasses which were actually peeling after a year.</p> <p>My wife did not pay R2500-00 for a pair of sunglasses to peel of after a year and some incompetent repair agent tell me that this is not a manufacturing defect!</p> <p> </p> <p>You may either refund me the total paid amount or repair my sunglasses</p>
0 replies
116 months ago
Disgusting service!!!
<p>I went in to Tekkie Town Randburg on Saturday 24-09-2016 to purchase a pair of shoes and did. i noticed that the labels were absolutely incorrect and informed the assistant Lucky, when I went to pay i also informed the Manager, who rudely told me that it was not her Job! I then informed her that it indeed is and closed the topic, not wishing to argue the piont with her further.</p> <p>On Monday my wife went to purchase shoes together with her mom, she did purchase two pairs of shoes and when she got to the counter and the shoes were already scanned at the till, she realised that the pair of shoes that she had given to the manager was indeed the wrong pair of shoes.</p> <p>She politely asked the manager to please refund the pair of shoes as this was the wrong pair that she had taken.</p> <p>The manager rudely refused, and said "CANT YOU READ THE SIGN" "NO REFUNDS OR RETURNS" she said that she was still in the store and it was purely a mistake that she gave in the wrong pair of shoes, the manager still refused.</p> <p>My wife then asked her to call the Head Office at first she refused, then called only when my wife said that she will not leave the store.</p> <p>The Head Office immediately gave her the refund, the manager however still did not inform her that the Head Office had given the authority for a refund.</p> <p> </p> <p>I have the following questions:-</p> <p>1. How on earth did you employ such a manager??????????</p> <p>2.Do you teach your managment team about the CPA!!!!!!!!!</p> <p>3.I cannot stress how furious and frustrated i am with your regional manager and the operations exceutive for not conducting proper staff evaluations!!!!!!!!!!!</p> <p>4.Do you at Tekkie town know how to pass the word service to your employees especially management!!!!!</p> <p> </p> <p> </p>
0 replies
119 months ago
My Access Payment C662975
<p>My Accident happened 10 September 2015, and my claim finalized on the 18 September 2015, however the accident was clearly not my fault. I have received no feedback regarding my access whatsoever!<br />I have contacted the call center who informs me that they are waiting for the other parties insurance provider.<br />This followup was never done by MyWay until I queried it this year with them and provided them with the information that is already attached to the claim. Eight months have passed with feedback only three times and only when I decide to call the contact center.</p>
53 replies
120 months ago
Cannot Assess Claim Appropriately and Accurately
<p>It is with great frustration that I write this complaint now a month later after being in contact with Discovery Insure.<br />I lodged a 3rd party claim with Discovery Insure after clearly informing them that the fault of the accident was purely on their clients side, to which even the client admitted.<br />I have been liaising with Zweli Mashele (Advisor) and his Manager (Ravi Jadoonandan) who have not been responding to my emails timeously and avoiding the claim. Ravi has still not responded to my last question.<br />I sincerely don’t have time to waste on a basis of probability, I would like that a head of department look at my claim and inform me immediately.<br />All I would like to say is that if someone shoots a stop street and drives in front of you without even seeing how in this world does it become your fault, how when the space is less than a meter, is it humanely possible to stop the vehicle when the other vehicle jumps a stop street and drives into your way with less than a meter between my car and her car, how in the world is that my <strong>FAULT?????</strong><br />Please also send your advisors for training on understanding common sense.</p>
53 replies
120 months ago
Financial Services Disaster
<p>Good day BMW, </p> <p>It is with deep regret and frustration that I write this complaint.</p> <p>Yesterday i recieved an email from a debt collection agency of sort, informing me that they were instructed by yourselves to pick my car up!!!!</p> <p>I have changed my banking details and before i left for abroad i spoke to a gentleman from BMW who assured me that he has applied the ammended details.</p> <p>I also changed my email address to : tariq927646@gmail.com.</p> <p>Could you please do the following with immediate effect on my account!</p> <p>1. cancel a debit order instruction on my account, (A simple update cannot be performed by your contact center individuals)</p> <p>2. Send me the banking details and refernce number before COB.</p> <p>3. provide a complete report on this occurance and my latest account statement. (The last statement that i have recieved was dated 03-03-2016 and has zero interest or arrears of any sort!)</p> <p>Please provide me the email address of Marcel Dzik and Charl Barnado i wish to escalate the matter to these managing individuals.</p>
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)