Poor service by Adelaide Ruwisi and LWP Properties

I have dealt with Adelaide Ruwisi from Lwp properties for a property that I wanted to rent and i have experienced the worse customer service from her. I wanted the pool safety cover/net fitted before we moved into the property as i have little kids and safety is a priority, and instead of her making sure a cover or net was fitted...she started to argue the matter of the pool safety net/cover. I was shocked that being an estate agent, she did not know that a pool safety cover/Net is compulsory for a private swimming pool by Law!, what kind of an agent does not know the law right, I then found out that she is a candidate property practioner...No wonder she does not know the Law for safety rules for a private swimming pool. I did not take the property because of the way they handled this matter , and they wanted me to pay a further rental amount in before fixing the pool cover issue ,and because she was so rude and arrogant in handling this matter. She did not refund me my R30000 deposit to date, and has not had the decency to respond to any emails concerning my deposit. This agent is very rude and acts as if she is doing you some sort of favor when sourcing a property. After reading other reviews on this company and specific agent, I am not the first to be experiencing such bad service from Adelaide Ruwisi and LWP Properties. I do not recommend them to anybody at all. Anybody is free to reach out to me for more information and how Iwas wronged by this company.