Unacceptable Delivery Delay and Poor Service

I am extremely dissatisfied with the service provided by this courier company. My parcel was marked as “shipped,” yet delivery was attempted too late in the day when the destination was already closed. Since then, there has been no meaningful communication or resolution.

What is completely unacceptable is that the expected delivery date has now been pushed into the new year. This is not reasonable, especially for an order placed well in advance during the Christmas period. A delay of this length shows poor planning, poor execution, and a lack of urgency.

Customers should not have to chase updates or accept delivery dates weeks after the original promise. This level of service is disappointing and does not meet basic delivery expectations. I would not recommend this courier company based on my experience.