DONT BOTHER BOOKING

This was the most unpleasant experience I have ever had. I booked for a 3 day stay for my aunt and all the pics shared, where noting compared to the actual state of the chalet booked. On arrival, She noted a broken window (including the frame). The picture showed a mini kitchenette only to find out this is set up OUTSIDE the room. Booking was for a couple and she was met with 2 single beds. The lady in charge (Monique) was contacted, requesting the change of rooms because the one allocated was unacceptable. We had a back an forth with the lady, telling my aunt that she would be moved into an alternative room and the next day, she will be allocated to a sufficient chalet. We waited till 6pm for a new chalet to be allocated (this was after a serious hassle of getting ahold of her). Finally my aunt was moved to another chalet, only to be met by sheets at the door. The only difference to this room, was that, there were no broken window, however it was just as bad. Again we called Monique, she apologised and promised to refund the 1st days booking. Day 2, nothing is done till the late afternoon, where now the room promised by Monique is no longer available as promised. My aunt had to stay in that chalet for the remainder of her stay. THIS WAS A HORID experience for her to say the least. Yes the 1st day's refund was sent to me, but the fact that she had to be in that place for another 2 days was hell. The cabinets are falling apart, linen is worn out. DONT BOTHER BOOKING THIS PLACE. Pity I cant load the pics