Active since Oct 2016
20
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Reviews
20 reviews6 months ago
Bad Experience at FNB The Grove Mall (Home Affairs Branch – Lynnwood)
I visited the Home Affairs department at FNB Lynnwood to resolve an issue with my passport application after being billed more than expected. I was assisted by an agent at Teller 6 , did not get her name (Will refer to her as the lady with the yellow nails). A very rude lady who had no patience or willingness to listen to my query. When I tried to explain my situation, she interrupted me repeatedly and insisted there was no need for me to explain because she “already knew” what the issue was. I had to ask her to please let me speak so I could clarify the matter. Ironically, once I finished, she told me I should have mentioned that from the start , which would have been impossible since she never allowed me to explain properly in the first place. The entire experience was frustrating and unprofessional. I eventually had to pay for a Maxi Passport because the Home Affairs system did not show that I had received my previous passport, which has since expired. The only alternative was to drive back to the original Home Affairs office to fix the error before reapplying. Although she eventually assisted me, her attitude and lack of basic courtesy left a terrible impression. It costs nothing to listen to your customers and this experience has definitely left a bad taste in my mouth.
53 replies
6 months ago
Excellent Service from Start to Finish!
I recently used Pace Car Rental during my vacation in Cape Town with my son, and the experience was exceptional. From the moment we boarded our flight, an agent was already in contact, keeping us updated about the car pickup , such thoughtful communication! We received a brand-new, spotless, and fuel-efficient car, perfect for getting around the city. The handover was quick, professional, and hassle-free. On our return, another friendly agent met us promptly, did a quick inspection, and we were soon on our way home, everything was seamless. I truly appreciated the excellent service, efficiency, and personal touch. I’ll definitely recommend Pace Car Rental to friends and family, and I look forward to using them again on my next trip.
53 replies
6 months ago
No refund made for car rental booking
I will be honest, I was ready to give Pace Car Rental a 5 star rating for their service , till now. I was in CPT and returned the car on the 9th of October. Its now the 14th and I have not received my R4000 deposit that needs to be refunded. The first time I called, I was told that the refund was processed and should give it a day. Now its 5 days later and I called again and Im told that the money was refunded. I have not received the funds and need this to be resolved ASAP.
212 replies
15 months ago
DONT BOTHER BOOKING
This was the most unpleasant experience I have ever had. I booked for a 3 day stay for my aunt and all the pics shared, where noting compared to the actual state of the chalet booked. On arrival, She noted a broken window (including the frame). The picture showed a mini kitchenette only to find out this is set up OUTSIDE the room. Booking was for a couple and she was met with 2 single beds. The lady in charge (Monique) was contacted, requesting the change of rooms because the one allocated was unacceptable. We had a back an forth with the lady, telling my aunt that she would be moved into an alternative room and the next day, she will be allocated to a sufficient chalet. We waited till 6pm for a new chalet to be allocated (this was after a serious hassle of getting ahold of her). Finally my aunt was moved to another chalet, only to be met by sheets at the door. The only difference to this room, was that, there were no broken window, however it was just as bad. Again we called Monique, she apologised and promised to refund the 1st days booking. Day 2, nothing is done till the late afternoon, where now the room promised by Monique is no longer available as promised. My aunt had to stay in that chalet for the remainder of her stay. THIS WAS A HORID experience for her to say the least. Yes the 1st day's refund was sent to me, but the fact that she had to be in that place for another 2 days was hell. The cabinets are falling apart, linen is worn out. DONT BOTHER BOOKING THIS PLACE. Pity I cant load the pics
0 replies
17 months ago
Rude tele sales agents
Talk about a rude tele sales agents. I received a call from an agent 8/11/24 between 15:50-16:00, advising that I haven't paid my account. I informed her that the payment was already made, she checked and confirmed that I indeed made payment and it reflects. Now she asked when I would be making my next payment, mind you, its only due end Nov and shes already pestering me. I advised that payment will be done month end and she insisted on a date so she can keep it on record and avoid being called. told her that wont be necessary and she still insisted and thats when the tone in the conversation changed. I dont appreciate such service. As is, I laid a complaint previously and was told that I would receive feedback and too date, I'm still waiting. I never miss my monthly payments, so if this is the treatment I get for being your client, then I would like to pay off the account and close it. Your staff is rude.
0 replies
21 months ago
Cellphone claim was quick and seamless.
I lost my phone on the 31st and though there was a delay in some instances because I didn't have access to my emails, the process was seamless and very professional. Angelino Luis was very patient and responded promptly to all my queries, giving me the best suitable options available. I'm sure getting my friends and family to sign up. THANK YOU, TEAM, NAKED!!
53 replies
31 months ago
BEDMART ****MING CUSTOMERS
I have a layby at the store and this was my last month to pay. I have been visiting the store for the last 2 weeks and I always find their doors closed. There hasn't been communication sent out to inform us about what is happening. This place is a ****. Their company website has a contact number that leads us to some insurance company and the lady on the line says she always receives calls enquiring about BEDMART. Its either they refund me or they process my order.
0 replies
44 months ago
This team deserves free lunch !!
Heads up to James, Andy, Shane and Teagan for the outstanding service. Talk about an energized team. It was refreshing to walk into the store and get a warm welcome from Teagan who directed to the 3 gentleman who assisted me with my laptop that had issues. They took my stress levels from 200 to 0 in 15 mins. I walked out of there with a big smile. Thank you so much for the wonderful service!!!! You guys are awesome.
0 replies
44 months ago
poor connectivity for an entire week :-(
Sad that we have been struggling with connectivity for the past week and have 0 updates on when this will be sorted. It took for me to call the company to tell me that the tower is not working and that they are working on it. It would have been great if they sent all affected parties an email advising us of the above mentioned. I have now resorted to driving to the office to get work done, yet, I will be billed the full amount at the end of the month. I've moved my rooter for better connectivity but I'm still struggling.
536 replies
46 months ago
Terrible customer service from Peter ****ubye
Its unfortunate that I have to write this review on this platform but it's gradually becoming a norm with stores located in townships. On the 30th of June I visited the branch in Mamelodi Denlyn and wanted to use the courier service. I was third in line and after a minute or so the queue became longer. Without anyone to manage the people in line, a rude guy approached us and with a very condescending tone, asked that we stand correctly in the queue. I ignored him, then the old man behind him asked if he could call the staff at the back to come assist at the tills, since it was slowly moving and only 1 person was at the till, he responded very rudely to the man and instead of calling for assistance, he simply walked away and went on with his business. The old man started chatting to me and expressed how he was appalled by the terrible attitude he had just experienced. I responded telling him, this is why we go to town/suburbs because at least there we get proper service. He heard what I said and responded thinking I was going to let it slide. He told me to stay out of it as he was not talking to me. I lost my cool and gave him a piece of my mind. The manager in charge overheard the conversation and came out to resolve the matter. Before doing so, I had asked if he was security or staff member as he did not have a name tag and did not wear anything indicating that he was an employee of the store. The one staff member did not want to tell me who the guy was and said I should ask him myself, how pathetic. Pretty the manager was very professional and sad that she has to deal with staff members that lack customer service. That experience was a reminder to avoid that store. I will stick to Pep stores in the burbs where I am valued.
0 replies
Review Distribution
5 Star
5 (25%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
12 (60%)