Bring back the magic

I've been going to Mabula since I was 7, I'm now 43 years old. I have seen it go though better and worst. But this time around something has really gone wrong. Let me start with the positive. Modjadji camp entertainment area look great and when I got injured they were really helpful with medical attention. But the negative, the room or units look really bad, I knead of serious maintenance and make over. The fridge wasn't working (they came to fix but still didn't work), smell from the sink, so called alarm on doors not working and instructions on how to use safe was so faded couldn't use it. The units was dirty and untidy, water bottles standing around, dust in cupboards and spiderwebs where spiderwebs should not be. The game drive units was a major let down on how many people from a unit can attend per day as due to the past, and the biggest disappointment was the main lodge. The fact that timeshare guest can't use the swimming pool is unacceptable, our money is just as good as hotel guest. They must consider timeshare guest to be low class. The lodge itself doesn't even feel like your in the bush, so plain and dull as than the look and feel in the past. The crime rate that is also present there at the moment is a big concern and some form of security must be implemented, I know its difficult being that unit are apart but something has to happen. Can't sleep in fear when on holiday. If they can attend with poachers they can surely resolve the crime aliment. Please I urge you to address these concern to make this place magical once again.