Poor service

Worst service from management ever so I ordered a beef curry pancake and when it came I was tasted it and it was horrible and it had water in it ,so I called the waiter and told him this is what's wrong with the dish and could he bring the chicken instead so he goes brings the chicken to my disappointment the chicken was over cooked tasted bland as ever and it leaves a sandy feeling on your tongue because of being over cooked so I called the waiter again and told him it's fine the curry isn't working can I have scrambled eggs instead with bacon to have with my pancake so has he is taking it back his fellow waiter tell him first take it to the manager so the manager arrives told what the problem was and guess what I was told that I am causing wastage to them that's 2 dishes now that they have to waste because I'm not happy with the food and the curry will have a sweet taste because of the veggies which I never found any veggies in the dish and I never said the curry was sweet I had correct her and said it's watery so she says you've asked for something else so I will have to charge you for 1 of the dishes that you have wasted and then charge you for the eggs and bacon so I said no how can I pay for something that I did not eat she said you must understand that we running a business and I am wasting 2 dishes,and i am the first person to have conplained abkut the foid out of 100 ppl and obviously i cannot expect it to be cooked like home style food (which wasnt the expectation but the food still should be edable).I had asked her if she would pay for something she has never eaten she said she cannot answer hypectical questions because she does not go out she preffers to cook her food at home so she cannot tell me what she would pay for or not .THIS IS THE FIRST TIME IN MY WHOLE LIFE I HAVE HAD SUCH UTTERLY POOR SERVICE FROM A MANAGER NONE THE LESS .JUST TO LET YOU KNOW MRS MANGER BY YOU *********** CUSTOMERS AND FORCING CUSTOMERS TO EAT FOOD THAT'S NOT EDABLE .WON'T GET YOU A PROMOTION BECAUSE YOU NEED TO GO BACK TO CUSTOMER SERVICE TRAINING AND LEARN HOW TO SPEAK TO CUSTOMERS BECAUSE YOUR APPROCAH GETS A ZERO AND YOU BRING A BAD NAME TO THE COMPANY YOU WORK FOR .👎

And if that wasn't enough this is the

managers reply to my Google review Mac Banana ***ner)

11 hours ago

Hi there

If you did not enjoy the beef curry then you should have not asked for another curry (chicken curry) You should have opt for something different.

Our curries are our best selling savory pancake. We actually have never received one complaint about them besides being to mild or to hot for some.

We hope you have a great day further.

All the best

CLEARLY BAD CUSTOMER EXPERIENCE IS A NORM SO FOR THEM IF YOU DON'T LIKE IT THOUGH JUST EAT WHAT YOU GET BECAUSE IT'S FINE FOR US SO IT MUST BE FINE FOR YOU