1 reviews | Active since Member
There should be minus stars to rate this garage. My 77 year old mother was verbally abused and intimidated when she questioned why certain, unauthorised items were done to her car whilst in for one thing in particular. She was not contacted and Mace just decided do whatever they chose, and then presented a R17K bill for an old bashed up car. When she asked Hamy about it, this huge man towered over her, shouted and pointed his finger in her face and threatened her. In addition he cruelly told her that "just because her husband (my father) had just passed away from Covid, she shouldn't expect any sympathy or soecial treatment, since when he was alive, he never questioned the car bills and he ( Hamy) will not having her start that now." This is a garage whose services we have been loyally using for more than 20 years and with whom we thought we had a relationship. This is their treatment for years of loyalty, a free for all on the car, which in also took them about 2 months to finish fiddling with, and then a massive, unwarranted bill followed by shouting at his elderly customer which did not abate, even when I went over to see why my mom was crying. On relating the story to other people since, it has become clear that this is not an isolated incident and within our circle we have been advised by 3 other people of their similar experience with MACE. Be warned !!!!!!!!!!!!!!!!!!!!!