Mace please change your service

I took my car to Mace after hearing the hype bout their service from a friend. Well they diagnosed the problem quickly and at this point I was impressed. Later they delivered me home after I left my car in for repairs. I was questioning some prices politely and asking for a breakdown of costs when I was surprised how I was given attitude. Further I was not able to be offered a lift that day seeing they were busy. I understood and they offered one in the morning. Come 12 there has been no contact with me for collection despite me emailing them. Mace is not as cheap as I first heard and not as friendly.