M
Mackro
Unclaimed Business
M
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1.8|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBB
Boitumelo B
1 reviews | Active since Jan 2020
23 Feb 2026, 09:02
No Feedback on Logged Repair – Fridge Still Faulty
HelloPeter Team, I am lodging a complaint regarding the poor service I have received from Makro and Defy. Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to. To date, I have received no feedback whatsoever. I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating. The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience. I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently: Provide feedback on the logged call Arrange a technician as a matter of urgency Advise on compensation for spoiled food if applicable Please treat this as urgent. Kind regards, Boitumelo Mohlasedi 0767189484 previous ref: 16500328
Helpful (0)
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Boitumelo B
1 reviews | Active since Jan 2020
23 Feb 2026, 09:02
No Feedback on Logged Repair – Fridge Still Faulty
HelloPeter Team, I am lodging a complaint regarding the poor service I have received from Makro and Defy. Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to. To date, I have received no feedback whatsoever. I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating. The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience. I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently: Provide feedback on the logged call Arrange a technician as a matter of urgency Advise on compensation for spoiled food if applicable Please treat this as urgent. Kind regards, Boitumelo Mohlasedi 0767189484 previous ref: 16500328
0
Replies (0)CP
CLAYSTON P
1 reviews | Active since Jan 2020
5 Dec 2025, 18:55
TCL 65 TV
Their warranty policy is a *****/lie or I do not know how to put it/I bought 65TCL tv used it one year and it just went off. I took it back, they told me i should keep it they will send someone to come fix/check it, it's been 2 weeks now. I called back suddendly they no longer pick my call up!
Helpful (0)
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CLAYSTON P
1 reviews | Active since Jan 2020
5 Dec 2025, 18:55
TCL 65 TV
Their warranty policy is a *****/lie or I do not know how to put it/I bought 65TCL tv used it one year and it just went off. I took it back, they told me i should keep it they will send someone to come fix/check it, it's been 2 weeks now. I called back suddendly they no longer pick my call up!
0
Replies (0)dvdb
diana van den berg
1 reviews | Active since Jan 2020
8 Jul 2025, 04:35
Bad service
I bought incorrect items online @mackro carnival I logged a return, I am still waiting for a reply or service from them,.their service is really pathetic! No one has followed up or picked up item since the 25 June Do yourselves a favour and don't purchase incorrect items because you will not get any help from this store!
Helpful (0)
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diana van den berg
1 reviews | Active since Jan 2020
8 Jul 2025, 04:35
Bad service
I bought incorrect items online @mackro carnival I logged a return, I am still waiting for a reply or service from them,.their service is really pathetic! No one has followed up or picked up item since the 25 June Do yourselves a favour and don't purchase incorrect items because you will not get any help from this store!
0
Replies (0)K
RD
Riyaaz D
1 reviews | Active since Jan 2020
10 Jan 2025, 09:49
Failed Delivery and Poor Service: #MAK8774582
I am writing to express my frustration regarding the lack of progress with my delivery and the unacceptable service I have received. Despite successfully delivering a broken air fryer to my address, your team has been unable to deliver my kettle. Let me be clear—my address has not changed. The only thing that seems to have changed is your delivery team's ability or willingness to complete their job. The delivery guy has provided multiple excuses, the most recent being that "the area wasn't clear enough." This is simply unacceptable and reflects a complete disregard for customer service. I demand an immediate exchange for the defective air fryer and prompt delivery of my kettle without further delays. This situation has been poorly handled, and I expect it to be rectified immediately. Please prioritize resolving this issue and update me on the next steps as soon as possible.
Helpful (0)
|Replies (0)RD
Riyaaz D
1 reviews | Active since Jan 2020
10 Jan 2025, 09:49
Failed Delivery and Poor Service: #MAK8774582
I am writing to express my frustration regarding the lack of progress with my delivery and the unacceptable service I have received. Despite successfully delivering a broken air fryer to my address, your team has been unable to deliver my kettle. Let me be clear—my address has not changed. The only thing that seems to have changed is your delivery team's ability or willingness to complete their job. The delivery guy has provided multiple excuses, the most recent being that "the area wasn't clear enough." This is simply unacceptable and reflects a complete disregard for customer service. I demand an immediate exchange for the defective air fryer and prompt delivery of my kettle without further delays. This situation has been poorly handled, and I expect it to be rectified immediately. Please prioritize resolving this issue and update me on the next steps as soon as possible.
0
Replies (0)SM
Sebolelo M
1 reviews | Active since Jan 2020
18 Dec 2024, 06:43
makrocare@makro.co.za
I made an online shopping for socity for alcohol at Makro on 06 of December 2024 it's the 18 today the is nothing no updates from them my R3700 it's gone they are ignoring me on what'sap...my team mates are fighting me they thing I ate the money
Helpful (0)
|Replies (0)SM
Sebolelo M
1 reviews | Active since Jan 2020
18 Dec 2024, 06:43
makrocare@makro.co.za
I made an online shopping for socity for alcohol at Makro on 06 of December 2024 it's the 18 today the is nothing no updates from them my R3700 it's gone they are ignoring me on what'sap...my team mates are fighting me they thing I ate the money
0
Replies (0)jN
jesscia N
1 reviews | Active since Jan 2020
27 Nov 2024, 13:05
Freezer and the **** R1000 coupon
ordered a freezer tried doing it online, and kept refunding the money while making the online purchase it said i had a R1000 coupon i phoned the contact center, and they said i would have no problem getting it in-store sent to my husband to get the freezer and the R1000 coupon sales person made him a stupid left him to help another client i have no delivery date they have not invoiced my item but took the money i still did not get the coupon as well has the agent confirmed
Helpful (0)
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jesscia N
1 reviews | Active since Jan 2020
27 Nov 2024, 13:05
Freezer and the **** R1000 coupon
ordered a freezer tried doing it online, and kept refunding the money while making the online purchase it said i had a R1000 coupon i phoned the contact center, and they said i would have no problem getting it in-store sent to my husband to get the freezer and the R1000 coupon sales person made him a stupid left him to help another client i have no delivery date they have not invoiced my item but took the money i still did not get the coupon as well has the agent confirmed
0
Replies (0)JG
Jane G
1 reviews | Active since Jan 2020
25 Nov 2024, 08:29
Purchased a washing machine that's still under warranty using some1 else's Mackro card
Purchased a washing machine that's still under warranty using some1 else's Mackro card. Paid with own money. But cnt repair with macro card details
Helpful (0)
|Replies (0)JG
Jane G
1 reviews | Active since Jan 2020
25 Nov 2024, 08:29
Purchased a washing machine that's still under warranty using some1 else's Mackro card
Purchased a washing machine that's still under warranty using some1 else's Mackro card. Paid with own money. But cnt repair with macro card details
0
Replies (0)