Mackro
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Mackro
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Boitumelo B
1 reviews | Active since Jan 2020
23 Feb 2026, 09:02
No Feedback on Logged Repair – Fridge Still Faulty
HelloPeter Team, I am lodging a complaint regarding the poor service I have received from Makro and Defy. Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to. To date, I have received no feedback whatsoever. I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating. The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience. I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently: Provide feedback on the logged call Arrange a technician as a matter of urgency Advise on compensation for spoiled food if applicable Please treat this as urgent. Kind regards, Boitumelo Mohlasedi 0767189484 previous ref: 16500328
Helpful (0)
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Boitumelo B
1 reviews | Active since Jan 2020
23 Feb 2026, 09:02
No Feedback on Logged Repair – Fridge Still Faulty
HelloPeter Team, I am lodging a complaint regarding the poor service I have received from Makro and Defy. Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to. To date, I have received no feedback whatsoever. I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating. The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience. I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently: Provide feedback on the logged call Arrange a technician as a matter of urgency Advise on compensation for spoiled food if applicable Please treat this as urgent. Kind regards, Boitumelo Mohlasedi 0767189484 previous ref: 16500328
0
Replies (0)CP
CLAYSTON P
1 reviews | Active since Jan 2020
5 Dec 2025, 18:55
TCL 65 TV
Their warranty policy is a *****/lie or I do not know how to put it/I bought 65TCL tv used it one year and it just went off. I took it back, they told me i should keep it they will send someone to come fix/check it, it's been 2 weeks now. I called back suddendly they no longer pick my call up!
Helpful (0)
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CLAYSTON P
1 reviews | Active since Jan 2020
5 Dec 2025, 18:55
TCL 65 TV
Their warranty policy is a *****/lie or I do not know how to put it/I bought 65TCL tv used it one year and it just went off. I took it back, they told me i should keep it they will send someone to come fix/check it, it's been 2 weeks now. I called back suddendly they no longer pick my call up!
0
Replies (0)dvdb
diana van den berg
1 reviews | Active since Jan 2020
8 Jul 2025, 04:35
Bad service
I bought incorrect items online @mackro carnival I logged a return, I am still waiting for a reply or service from them,.their service is really pathetic! No one has followed up or picked up item since the 25 June Do yourselves a favour and don't purchase incorrect items because you will not get any help from this store!
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diana van den berg
1 reviews | Active since Jan 2020
8 Jul 2025, 04:35
Bad service
I bought incorrect items online @mackro carnival I logged a return, I am still waiting for a reply or service from them,.their service is really pathetic! No one has followed up or picked up item since the 25 June Do yourselves a favour and don't purchase incorrect items because you will not get any help from this store!
0
Replies (0)