Failed Delivery and Poor Service: #MAK8774582

I am writing to express my frustration regarding the lack of progress with my delivery and the unacceptable service I have received. Despite successfully delivering a broken air fryer to my address, your team has been unable to deliver my kettle.

Let me be clear—my address has not changed. The only thing that seems to have changed is your delivery team's ability or willingness to complete their job. The delivery guy has provided multiple excuses, the most recent being that "the area wasn't clear enough." This is simply unacceptable and reflects a complete disregard for customer service.

I demand an immediate exchange for the defective air fryer and prompt delivery of my kettle without further delays. This situation has been poorly handled, and I expect it to be rectified immediately.

Please prioritize resolving this issue and update me on the next steps as soon as possible.