RD
Riyaaz D
Active since Feb 2021
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Failed Delivery and Poor Service
I am writing to express my frustration regarding the lack of progress with my delivery and the unacceptable service I have received. Despite successfully delivering a broken air fryer to my address, your team has been unable to deliver my kettle. Let me be clear—my address has not changed. The only thing that seems to have changed is your delivery team's ability or willingness to complete their job. The delivery guy has provided multiple excuses, the most recent being that "the area wasn't clear enough." This is simply unacceptable and reflects a complete disregard for customer service. I demand an immediate exchange for the defective air fryer and prompt delivery of my kettle without further delays. This situation has been poorly handled, and I expect it to be rectified immediately. Please prioritize resolving this issue and update me on the next steps as soon as possible.
53 replies
15 months ago
Failed Delivery and Poor Service: #MAK8774582
I am writing to express my frustration regarding the lack of progress with my delivery and the unacceptable service I have received. Despite successfully delivering a broken air fryer to my address, your team has been unable to deliver my kettle. Let me be clear—my address has not changed. The only thing that seems to have changed is your delivery team's ability or willingness to complete their job. The delivery guy has provided multiple excuses, the most recent being that "the area wasn't clear enough." This is simply unacceptable and reflects a complete disregard for customer service. I demand an immediate exchange for the defective air fryer and prompt delivery of my kettle without further delays. This situation has been poorly handled, and I expect it to be rectified immediately. Please prioritize resolving this issue and update me on the next steps as soon as possible.
0 replies
52 months ago
Gearify (Pty) Ltd: Going beyond the mark of excellence in e-Commerce
I have bought countless items online, Gearify (gearify.co.za) provides excellent customer services and lightning-fast refunds no questions asked. https://gearify.co.za Brilliant Experience
0 replies
52 months ago
Gearify: Going beyond the mark of excellence in e-Commerce
I have bought countless items online, Gearify (Pty) Ltd provides excellent customer services and lighting fast refunds no questions asked! gearify.co.za Brilliant experience Thanks
0 replies
63 months ago
THE WORST BANKING EXPERIENCE I EVER HAD
OUT OF ALL THE BANKS I BANK WITH, NEDBANK WAS THE WORST BANKING EXPERIENCE I EVER HAD. I WAS ISSUED WITH THE WRONG CARD. THEN TO RECTIFY THIS MESS, I WAS TOLD THAT ANOTHER R160 WOULD BE CHARGED. THIS BRINGS THE TOTAL AMOUNT TO R320 FOR A CARD REPLACEMENT AND STILL HAVE NOT RECEIVED THE CORRECT CARD This story begins Wednesday the 3rd Feb 2021 when I visited the NedBank branch in Newtown. With a simple request - A Card Replacement. I was advised the card replacement fee is R160. I gave the go-ahead and the card replacement procedure was completed. I was issued with a Nedbank Green Card (5229) with printed numbers on the card instead of the raised embossed as per my previous cheque card. My initial concerns was that this is incorrect… I asked the lady assisting me twice if indeed this was the correct card. Later that day, I tried using my card on two separate occasions and both times I was unable to complete my transactions. After calling the NedBank call centre to enquire, I was then advised that the card was the incorrect and does not support my requirements (“tap and pay” and online purchases) My take home experience is frustrating bitter. Is this a representation of your brand and customer values? The operational processes and client experience particularly at the Cresta branch, inacceptable, unsatisfactory and flawed in almost every way from the time I walked in. The staff at the reception counter give the impression as if you burdening them with your request, in NO way friendly. My experience at the Cresta branch when trying to change this card was indeed a painful experience. I waited an HOUR in a queue that seemed to be going nowhere. I tried speaking to the team leader, she was abruptly told me to sit and wait for my ticket to be called, and eventually I left without being helped. 1. WHAT IS NEDBANK’S POLICY AROUND CUSTOMER SATISFACTION EXPERIENCE? 2. WHAT IS THE USE OF THE TICKETING SYSTEM? 3. WHAT IS NEDBANK'S POLICY HAVING COMPETENT STAFF WHO ARE ABLE TO EFFICIENTLY SERVICE THEIR WALK IN CLIENTS?
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)