A second George tragedy awaiting ...

Mr Jacques Walters from Macroclearsolar is apparently the owner/director of the abovementioned business. His business name is on the inverter he installed for a client in Stellenberg. The inverter malfunctioned and the client established the controlling CT, supp**** with the product, was not installed. Various attempts to make contact with Mr Walters were un successful, and the client contacted me, requesting me to rectify the problem. I established that: 1. The CT is missing along with all installation instructions and the users manual. 2. The neutral bar installed for essential equipment is strapped to the board with cable ties, and to prevent the terminals from touching the metal lid of the DB, it was covered with a few layers of insulation tape. 3. The COC is non-compliant (obviously) with blatant ignorance of the SANS wiring regulations. 4. The COC was signed off by a person that was apparently not even on site, according to the owner. I contacted Mr Walters at approx 15h00 on Wednesday 15th of May. Upon hearing the address, he suddenly experienced a bad cellphone signal,, requesting me to send him a whatsapp message. I contacted him again, this time leaving a voice message requesting him to contact me. Until now, no response. Going on his website, there is a lot of praise for his service and excellent workmanship. Unfortunately without any contactable references. Which places a question mark on their validity. I am willing to meet with Mr Walters on site to discuss the matter, and to give him the opportunity to explain himself. Why are people shaming themselves in such a way? Why don't they keep their business-dealings honest, and give the client proper and deserved service?