MACRO NEW MARKET NOT REPLACING A FAULTY FRIDGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We bought a Defy double door fridge from them in August. it was Delivered on the 26 August 2024. No dolly to bring it in so they dropped it on the back end.......

We had it for about 2 weeks and it started making a noise. Then one night the noise was so loud it sounded as if there was a tractor in our kitchen, we had to switch off the fridge.

We phoned Macro and they said that they will log a call and send a technician out. BUT What we were told by a guy names Kevin and a old lady that worked there told us that if there is anything wrong with the fridge, they will replace it.

The technician came out from Defy Kevin and some other dude. First tried telling us there is nothing wrong. Opened the back fiddled a bit and left. A night later it made the same noise, and I filmed it. Sent it to Lucky from Defy.

He came back. This time opened our deepfreeze, unpacked it and told us to boil the kettle. He opened something at the bottom of the deepfreeze poured the boiling water in there saying they are defrosting the deepfreeze. Closed it up and left, the noise stopped. Now we see there is a huge crack in the deepfreeze on the inside of the freezer, we saw this yesterday. I phoned them now and get told they going to do nothing about it as it is customer negligence. It is their policy......... I see it as their policy it to do the customers in. I think for the money we paid it, it should be exchanged and not told it is my fault that there is a crack.

So I R12'000 for a " new fridge " that made a noise and is now cracked and Macro said sorry not our problem!! I honestly think this is disgusting service from their side. if we were told the truth when we bought this white elephant, we would have gone somewhere else. This fridge has given us nothing but trouble from day one and we have been given the run around.