Macro online shopping is the pits

I am so disappointed by the service I got from macro, literally a week ago I purchased an iPhone se and an iPhone charger only received one order and no communication of the iPhone I purchased the date they said it would be delivered has passed. When I try to send an email they just say the will review the matter with no further action taken. A lawsuit must be filled against Macro as this is unacceptable because why encourage people to order online if you are just going to **** them.