Very very bad service

Good day

We eventually received all our steel today after almost two weeks.

Our first bad experience started when we went to your Macsteel Nelspruit branch on the 27th November. As on the same day that evening we paid EFT and especially emailed Pretty back with proof of payment exactly for the reason being that they can keep the steel for us out as Pretty confirmed the same Friday that there is stock on hand. On Monday I followed up with Pretty my email and proof of payment, she replied back that she cannot open my proof of payment and without letting me know as I had to follow up all the time. I emailed her again the proof of payment. By Wednesday I follow up again myself to find out she still could not open my proof of payment again she didn't inform me that.

In meantime she told us that there is no stock for the spesific size we are looking for. I asked for the Manager, Amrie and she explained to me that if you pay with your card directly they book the steel out immediately and said they was suppose to explain that to us when we got the quote with banking details.

As we were not very happy already with everything the way it was and with no good service at all.

Eventually after allot of frustration and calls, Pretty came back with another thinner size steel.

The manager, Amrie called back for the first time today telling my husband that we don't communicate with each other, for what reason, I don't know. She didn't even called us back the first time we queried and complained about no stock available.

They delivered the thinner steel today without calling us back. We are really very very unhappy with Macsteel service in Nelspruit and will never buy there again.

Now the worst of all, there is a credit balance of R1 044.90 left that they must credit us. We want out credit balance of R1 044.90 back. And I called Amrie now half an our ago she again didn't call me back.

The original amount we paid was R4 397.80

The two Invoice amounts of steel we received was as follows:

R950.60 R2 402.30 TOTAL: R3 352.90

Which means we paid total of R4 397.80 - R3 352.90 Total R1 044.90 Credit balance owing to us

Francesca Cell 073 8539382