Happy Deal Gone VERY Sour

<p>I have had previous satisfactory dealings with Marlene  Blackfrom Macworx. In light of this in January 2016  I started negotiating with her  to purchase a refurbished Macbook.  After a number of emails and WhatsApp chats, we decided on a deal and a price.  I asked for a R500 discount as that was my maximum budget.  I confirmed all aspects of the offer in an email to which Marlene replied and agreed on 27 January - important to note this statement "Hello there Dear Friend ....The deal is confirmed - I’ll see it has a new battery too."</p> <p> </p> <p>Part of the deal was to trade in my old MacBook.  On 3 February I sent Marlene a WhatsApp advising that my daughter would drop this off for me.  Her response was one of excitement "Aha, so it's happening. SOOO exciting!" and came with the following statement - "I have another one. Much better than the first. It will be good for a long time. The extra is my birthday present to you - as a friend and a fellow Aries!! *** "</p> <p> </p> <p>I went to collect my purchase on Sat 6 February.  As we were pressed for time (I had asked Marlene to please load everything and copy the old over to new machine (that's why I had the old Mac dropped off a few days beforehand), but she had not so.  I sat with her for an hour and we worked through it together.  I eventually HAD to leave but because there was not time to put the new batter in (Marlene could not find it), her words to me were "take this as it is and let me know how the battery is holding out .  If it is less than about 7 hours, just bring this one back and I will fit the new one when you are back in Johannesburg"</p> <p> </p> <p>I left very excited about my machine and arranged to do the EFT the following day as I was travelling to Limpopo. On 9 February I advised Marlene by WhatsApp that the battery was only holding power for 2 hours.  I also advised that  I had made the payment.  She replied that payment was R500 short?  I asked what she meant as we had agreed on that amount?  That's when it all turned ugly.</p> <p> </p> <p>Marlene completely denied that she had agreed to this deal, and has since refused to give me the new battery or assist in other things that were wrong with the laptop.  Most importantly, despite more than 4 emails and Whatsapp messages asking for an invoice, I have still not received such.  Marlne is ignoring this request completely.  I need this as it was a business purchase and an invoice is required for tax purposes.</p> <p> </p> <p>I have all emails and WhatsApp chats on file supporting my claim.  I would simply like to receive what was agreed upon - a new battery and my invoice.</p> <p> </p>