LV
lee van den Heever
Active since May 2011
4
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0
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4 reviews83 months ago
WHERE IS MY PARCEL?????????
I was sent a gift from Australia that was posted airmail on 18 Dec 2018. It arrived in South Africa on 22nd and was at customs for a day. It then went to Johannesburg International Mail Centre and was noted as being in transit there from 27 Dec. The next activity was 10 April 2019, sent to Witpos Mail Hub. This parcel is STILL sitting there, despite my communication with the manager of the Gallo Manor Post Office. No explanation can be given as to where my parcel is and why it has not yet been delivered. I know things are slow in South Africa, but this is beyond ridiculous. WHERE IS MY PARCEL??? WHY DOES IT TAKE 6+ MONTHS TO GET IT TO THE LOCAL POST OFFICE?? CAN I FETCH IT FROM WITPOS MYSELF. Mail is such a basic service in any country, but here it is a total shambles and the highest form of inefficiency I have ever seen.
0 replies
88 months ago
Elite Hosting is most underwhelming??????!!!!!!!
I have hosted numerous domains with Elite Hosting for a number of years. In the last few months after registering a new domain and using it ONLY for subscribed contacts, sending maybe 2 emails per month with a pdf attachment, stating in the email that the receiver has agreed to these mails through interest in my project and offering them an unsubscribe option, I continuously have emails returned "undelivered - spam" I have sent I don't know how many emails to Elite and submitted tickets on their Client Zone. I always get answers that I should do this and that, or that they have taken steps to ensure this doesn't happen again, etc etc ad nauseum. The problem however does not go away. The frustrating thing with dealing with this company is that there is no continuity in communication. So much is automated with client service people using inane cut and paste answers which do not address my problems personally. Then a day or 2 later, still unresolved, I get mails saying "we haven't heard back from you, so the ticket will be closed". Also a number of different people will reply and I have had cases of differing advice/instructions being given. I get the strong sense that the left hand doesn't know what the right is doing. Only one or 2 agents have courteously assisted me over the years. No real effort is made to call and help me sort the problem out once and for all. I am tech savvy so that is not the problem. I feel as though I am on a dizzying roundabout with them. I am taking my business elsewhere
0 replies
94 months ago
My descent into insanity with Vodacom
This is a saga of the descent into lunacy with Vodacom as a "service provider". Since 18 June 2018, there has been an issue with the continual hardlocking of this sim card. This happens systematically every 2 to 3 days. I have been attempting, through calls to the ********** number (which somehow always brings me to the normal customer care centre, not business???) to resolve the issue and establish why this is happening. Most often the reason given is "the account is in arrears". This cannot be, as Vodacom gets their money, every month, without fail, via debit order on 15th?? On checking the system, the agent will then confirm that the account is in fact NOT in arrears?? Other paltry excuses I have been given are You need to be RICA'd General Customer Care has put in a "special request hardlock" A certain employee at a Vodacom4U shop in Paarl has been putting through a "special request hardlock". This was from the Team leader I spoke to a few days ago - Thato Khoele, who couldn't tell me why this would be and that I should take it up with the employee?? It is a system error - several service requests were put through for a technical person to call me but that has never happened?? Yesterday (17 July 2018) I went the Vodacom4U shop in Paarl and spoke to Virgil, the employee who has apparently hardlocked my sim every 2 days from 18 June - he knows nothing about this? He made a call on my behalf to the ********** and was passed from pillar to post (as I have been every time I call to get the sim unlocked). Business CC put him through to the accounts department who say I'm in arrears, they then say he must speak to Retentions. Here is the latest, most ridiculous reason given yesterday by Sbimangele (spelling??) at 16:06 - the phone/sim card was reported stolen??? This person cannot give us any details and says we need to speak to another department. She puts Virgil through ..... TO PREPAID??? WTH??? And so we have to call, again and again, ad nauseum in a never-ending loop of UTTER USELESSNESS, INEFFICIENCY, AND THE MOST SHOCKING CUSTOMER SERVICE I HAVE EVER EXPERIENCED. This from Africa's supposedly biggest mobile service provider???? This is not the only issue I have with Vodacom's most atrocious way of dealing with customers. I have had nothing but grief since May 2017 when I took over managing my deceased son's business. Whether I have dealt with Customer, Business CC, the Vodacom shop in Paarl Mall (these people are beyond useless and have extremely bad attitudes), it has all been an experience in madness. I have spent countless hours, huge volumes of energy and valuable personal time trying to sort out many issues, speaking telephonically, in person and via email to dozens of Vodacom employees. There have been issues regarding admin, money owed to me, faulty modems, etc etc etc. The ONLY satisfactory result I have had is from a Customer Care Team leader some 2 weeks ago, and Sturton & Virgil from the Vodacom4U shop in Paarl. I also have very serious issues with data that disappears at an alarming rate (with feeble excuses given). I believe Vodacom has a way of depleting their product - many subscribers report this on data and prepaid minutes. Once Vodacom has the money (at premium rates - most expensive in the world???), they don't give a rat's @$$ about where your data has gone. Doing this systematically each month brings in a HUGE revenue. I would like to see this investigated by ICASA and other control bodies. I am at my wit's end. I don't know what else I need to do to resolve what is clearly a continental %@#* up with Vodacom's poor business management. It is shocking beyond belief. Vodacom needs to be taken to task. I have volumes of evidence to back up all that I have stated herein, and more.
53 replies
120 months ago
Happy Deal Gone VERY Sour
<p>I have had previous satisfactory dealings with Marlene Blackfrom Macworx. In light of this in January 2016 I started negotiating with her to purchase a refurbished Macbook. After a number of emails and WhatsApp chats, we decided on a deal and a price. I asked for a R500 discount as that was my maximum budget. I confirmed all aspects of the offer in an email to which Marlene replied and agreed on 27 January - important to note this statement "Hello there Dear Friend ....The deal is confirmed - I’ll see it has a new battery too."</p> <p> </p> <p>Part of the deal was to trade in my old MacBook. On 3 February I sent Marlene a WhatsApp advising that my daughter would drop this off for me. Her response was one of excitement "Aha, so it's happening. SOOO exciting!" and came with the following statement - "I have another one. Much better than the first. It will be good for a long time. The extra is my birthday present to you - as a friend and a fellow Aries!! *** "</p> <p> </p> <p>I went to collect my purchase on Sat 6 February. As we were pressed for time (I had asked Marlene to please load everything and copy the old over to new machine (that's why I had the old Mac dropped off a few days beforehand), but she had not so. I sat with her for an hour and we worked through it together. I eventually HAD to leave but because there was not time to put the new batter in (Marlene could not find it), her words to me were "take this as it is and let me know how the battery is holding out . If it is less than about 7 hours, just bring this one back and I will fit the new one when you are back in Johannesburg"</p> <p> </p> <p>I left very excited about my machine and arranged to do the EFT the following day as I was travelling to Limpopo. On 9 February I advised Marlene by WhatsApp that the battery was only holding power for 2 hours. I also advised that I had made the payment. She replied that payment was R500 short? I asked what she meant as we had agreed on that amount? That's when it all turned ugly.</p> <p> </p> <p>Marlene completely denied that she had agreed to this deal, and has since refused to give me the new battery or assist in other things that were wrong with the laptop. Most importantly, despite more than 4 emails and Whatsapp messages asking for an invoice, I have still not received such. Marlne is ignoring this request completely. I need this as it was a business purchase and an invoice is required for tax purposes.</p> <p> </p> <p>I have all emails and WhatsApp chats on file supporting my claim. I would simply like to receive what was agreed upon - a new battery and my invoice.</p> <p> </p>
0 replies
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