Macworx

I had the worst experience with Macworx regarding repairing my Imac and I warn everybody never to use them as you will regret it, like I have. I took my iMac in only to be serviced, of which I was quoted R3,400. When I asked Marlene when I could have it back she said "in a few days". She then asked me if I wanted a 2T hard drive fitted and I said yes plus another piece of hardware she said I required. That was not the problem. The problem was that eventually after a week I phoned to find out when I could fetch my mac as I had heard nothing, and I was told to fetch it last week Thursday morning the 11th September 2021 at 10am. I reside in Boksburg and they are in Randburg which is 50 km away from me and takes almost one hour one way, and when I arrived there Marlene said "sorry your Mac is not ready." Why not just phone before the time and tell me not to come thru because my Mac is not ready? She then told me to come on Friday at 10am, I was already 10 mins on the road when I received a call that my Mac was not ready, so I made a u-turn and went home, with the promise that my Mack would be ready on Saturday morning 11th September 2021 at 10am. When my wife and I arrived there Saturday morning, Marlene informed us that my Mac should have been here, and that she does not know where it is as "the guy should have been here long ago". She asked us if we would come back at 2pm, and because it would have been insane to go home and come back again, my wife and I decided to go shopping at Cresta. We returned 4 hours later and arrived at 2pm and she still did not know where my Mac was. I got angry and told her that I want my Mac immediately and that she must do whatever to ensure that I get it now. She phoned someone and my Mac arrived 15 mins later, but incomplete. They did not make a backup of all my items as they said they would do, and wiped all my programs because when I turned my Mac on, nothing was working. We left at 5pm after the technicians told me that everything was working. When I asked Marlene what I owed her, she said "I hope you are sitting down because you owe me R8000". I felt extremely uncomfortable because initially I only wanted a service but I know that Mac parts are expensive, but after R8k I at least want my Mac in proper working order. When I informed Marlene that I was a dissatisfied customer because nothing on my Mac worked, she was firstly accommodating and offered to fix the problem, but then tried to twist the entire scenario and manipulate the problem they created into being my fault and that she is not going to take my rudeness and refuses to deal with me. This is why I am writing this report. Because I will never again trust Macworx to work on my three iMacs, I will cut my losses and take all my Macs to Macworks (with an "s") with whom I have never had a problem before. I strongly advise everyone to do the same thing. Macworks number is 081 479 0844 and speak to Priyanka. You will not be disappointed. Eugene Havenga Concepts & Productions.