EH
Eugene H
Active since Nov 2017
3
Reviews
0
Industries
Reviews
3 reviews25 months ago
Help me respond immediately every time I press their button for assistance
Help me respond immediately every time I press their button for assistance. I have just recently undertaken a long trip from JHB to CT and HELP ME were there all the way with me to ensure my safety and whatever assistance I needed along the way. HELP ME gave me peace of mind all the way and I would never do a journey without them by my side. I advise anyone to get HELP ME, as you never know when you will need them. They are my guardian angels in life. Thank you HELP ME.
53 replies
56 months ago
Macworx
I had the worst experience with Macworx regarding repairing my Imac and I warn everybody never to use them as you will regret it, like I have. I took my iMac in only to be serviced, of which I was quoted R3,400. When I asked Marlene when I could have it back she said "in a few days". She then asked me if I wanted a 2T hard drive fitted and I said yes plus another piece of hardware she said I required. That was not the problem. The problem was that eventually after a week I phoned to find out when I could fetch my mac as I had heard nothing, and I was told to fetch it last week Thursday morning the 11th September 2021 at 10am. I reside in Boksburg and they are in Randburg which is 50 km away from me and takes almost one hour one way, and when I arrived there Marlene said "sorry your Mac is not ready." Why not just phone before the time and tell me not to come thru because my Mac is not ready? She then told me to come on Friday at 10am, I was already 10 mins on the road when I received a call that my Mac was not ready, so I made a u-turn and went home, with the promise that my Mack would be ready on Saturday morning 11th September 2021 at 10am. When my wife and I arrived there Saturday morning, Marlene informed us that my Mac should have been here, and that she does not know where it is as "the guy should have been here long ago". She asked us if we would come back at 2pm, and because it would have been insane to go home and come back again, my wife and I decided to go shopping at Cresta. We returned 4 hours later and arrived at 2pm and she still did not know where my Mac was. I got angry and told her that I want my Mac immediately and that she must do whatever to ensure that I get it now. She phoned someone and my Mac arrived 15 mins later, but incomplete. They did not make a backup of all my items as they said they would do, and wiped all my programs because when I turned my Mac on, nothing was working. We left at 5pm after the technicians told me that everything was working. When I asked Marlene what I owed her, she said "I hope you are sitting down because you owe me R8000". I felt extremely uncomfortable because initially I only wanted a service but I know that Mac parts are expensive, but after R8k I at least want my Mac in proper working order. When I informed Marlene that I was a dissatisfied customer because nothing on my Mac worked, she was firstly accommodating and offered to fix the problem, but then tried to twist the entire scenario and manipulate the problem they created into being my fault and that she is not going to take my rudeness and refuses to deal with me. This is why I am writing this report. Because I will never again trust Macworx to work on my three iMacs, I will cut my losses and take all my Macs to Macworks (with an "s") with whom I have never had a problem before. I strongly advise everyone to do the same thing. Macworks number is 081 479 0844 and speak to Priyanka. You will not be disappointed. Eugene Havenga Concepts & Productions.
0 replies
96 months ago
Virgin Active Do Not Care About Their Members.
Virgin Active Do Not Care About Their Members. On Thursday afternoon at about 2.30pm, an altercation took place today between myself (Eugene Havenga) and (Pambi?) the manageress. My daughter is visiting me from Cape Town for 10 days, and I invited her to sit in the Kuai restaurant at the gym while I train. She is not a member of Virgin Active, so they wanted me to pay R230 per day just for her to walk into the restaurant and have a coffee, and that does not include the coffee. This must be a new kind of insanity because in all the years that I have been training, which is 50 years, I have never heard of anything more ludicrous because it is common knowledge throughout the years that paying members are allowed to sign in one member, if they are family. I called for the manageress and after explaining my predicament she stood at reception and argued with me as if I was a child. I happen to be a retired senior citizen of 69 years old and I have never been more insulted in my life plus I had to apologize to my daughter because they refused her access, so I took her home and came all the way back to train. Instead of using common sense and take me into her office and out of the public domain, Pambi carried on arguing with me and refused point blank to listen to my request. I demanded to speak to the highest management in Cape Town because I have had previous altercations with Virgin Active in the past, but she refused to do so. I demanded on several occasions, but she refused each time to contact Cape Town management so that I could motivate my complaint. I phoned the call center, who were just as uncooperative. I assume that the call was recorded so you can extrapolate the details for Thursday 24th May 2018 at about 2.30pm. We, as your members, keep the doors open of Virgin Active, and if this is the way you are going to treat us with contempt then action needs to be taken at a higher level, which this manageress refused to do. Tomorrow I will be taking this up with them. I am disgusted with this particular policy of Virgin Active, and I will be soliciting support from the members against this insanity. Virgin Active does not care about its members, only its unacceptable policies.
0 replies
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5 Star
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1 Star
2 (66.66666666666667%)