MacWorx

On Monday I took in my laptop to be checked and requested for the software to be updated. I sat there for more than an hour and parts were replaced, yet I was not asked. I had another appointment to get to and said I’d be back later that day to collect it. Marlene agreed to that.

When I got back my laptop was not ready, I was neither informed that it wouldn’t be ready. The following day I phoned asking when my laptop will be ready and I was told by Jacky that the machine is off and they are trying to get it fixed.

By Wednesday I had lost patience, because Jacky and Marlene did not communicate with me. I then requested for my laptop to be returned by the end of day. I did not receive a quote, Jacky delivered the laptop and charged me for what I don’t know, because there is no difference when using my laptop.

The following day I phoned asking where my receiver was for my cordless mouse. Marlene was adamant that she gave it to me, which she didn’t, because she never saw it in the first place.

I am now inconvenience to buy another receiver. My experience with MacWorx was awful. Marlene is too old to be playing around with laptops that people have worked hard for to buy. Her memory is not the greatest and she should retire.

Jacky and Marlene are terrible t communicating. All she should’ve done was admit to losing it and not blame me. Take accountability Marlene!!!!!