ZERO solutions based business - time wasters

Hands down the worst solutions based business I have EVER come across IN MY LIFE. While the current owner Marlene is nice and seems to WANT to be helpful, she really is not - she is negative and *********** and completely wasted my time for three days with NONSENSE correspondence about how my software was about to expire, never once addressing the actual inquiry or issues at hand.. Here's how it ended:

Her: Wow Ill just respond to Hello Peter with the truth. im not after squeezing as much money as i can out of cash strapped customers, but also keeping them informed and helping them with problems that they encounter because apple is moving so fast. Youre cash strapped, Lredy have software, and you dont want info, fine by me, happy landings.

Me: But you're NOT helping! All you've done is ask me about specs and software - which has nothing to do with the original inquiry - can you upgrade the OS and service the machine - no answer. THEN do you have a second hand machine that might work for me - again no answer - so please tell me how have you helped???????????? I came to you because Brendan HIGHLY recommended you. I appreciate that you are TRYING to help but you don't seem to understand that you have given no path as to how you can do that?? You've literally given me nothing to go on! I would rather be ********** and GET at least OPTIONS to a solution or better yet an ACTUAL solution but you have failed to do that so again, please tell me HOW IS THIS HELPFUL? And while info is somewhat helpful, it's not a solution is it? So basically 3 days of back and forth emails and where has it gotten me? Absolutely nowhere - is that how you define helpful? I asked you TELL ME WHAT YOU THINK I SHOULD do in your professional opinion and all you kept doing is telling me Adobe is going to stop working. Again, that does NOT achieve anything - how do you not see that?

I wanted to support you and told you if necessary - I'll FIND the money to upgrade machines and sell this one - did you miss that????

READ YOUR EMAILS!!!!!!!!!!!!!!!!!! Seriously is EVERYONE on this planet fast asleep - ya'll must WAKE UP! YOU RUN A BUSINESS - WAKE - UP!!!

THIS is the truth and the ONLY way I do things. You're nice but I don't want nice - I want solutions. And you have failed 100% to provide a single one. ======================================

So if you own a mac and are thinking of her as your SP, I don't recommend it.