DP
Delon P
Active since Jan 2020
70
Reviews
0
Industries
Reviews
70 reviews1 month ago
False advertising / non-compliant labeling:
Company sells a product labeled 'GRANOLA with raisins and macadamias' where in fact is it just baked biscuit pieces containing exactly zero raisins or macadamias - despite the artwork on packaging displaying this. This is ********* and *****ulent. Even the til slip says 'cookies'. They should be held liable for deliberate public deception and blatant mislabeling. When I emailed them regarding this demanding a cash refund for being **** to and buying a product which says one thing but is a something completely different - they didn't even bother to reply. GRANOLA has a definition: "Granola is a popular, crunchy breakfast and snack food made by baking rolled oats, nuts, seeds, and sweeteners (like honey or maple syrup) with oil until golden brown. Often containing dried fruit or coconut, it is commonly served with yogurt or milk. It is nutrient-dense, providing fiber, protein, and healthy fats, though store-bought versions can be high in calories and sugar." This is NOT what is in this product AT all. Shockingly *********, and ********** customer service.
0 replies
2 months ago
charged pensioner R250 just to help him install two apps
My father, who is 75 years old and has been a loyal vodacom customer for decades, didn't know how to install an app onto his phone, he went into a vodacom store and was charged R250 to install two apps, which anyone knows, is just done via the Play store, free, and takes a few minutes... What VILE business practice to rip a pensioner off and charge SO much for something so simple and which the staff there could have just told him how to do rather than do it themselves. Honestly this is beyond appalling and now my 6TH BAD review on Hello Peter about Vodacom and their service and customer care / help just keeps getting worse. VODACOM, please tell me how you justify charging an old man who needed help R250 to install two apps, which should have taken 2 minutes? Really disgusting.
0 replies
2 months ago
Great, prompt customer service!
We bought some chocolate we were unhappy with and I emailed customer care with the details and pics and within two days, the issue was resolved and a refund was added to my points card. Very efficient and friendly service! Well done Clicks. Happy and continued loyal customer!
0 replies
5 months ago
*******ly overcharged by thousands
We were overcharged by R9000 in July and 5 months later - we don't even have a reference number. Terribly poor service and continuing to bill us for the amount as well as the interest constitutes ***** and potentially theft. Really, very slack. And to add insult to injury BOTH telephone numbers provided do not work.
0 replies
5 months ago
Telkom refusing to pay money owed - theft & *****
We closed our account two years ago and are still waiting for a refund. I have sent six or more emails and Telkom does not reply. This constitutes ***** and theft. The amount owing belongs to ME and not Telkom but by hanging onto it - they benefit from the interest.
0 replies
6 months ago
Appalling Cusetomer Service AND *****!
I won airtime on the Vodapay app, playing the '5 Daily Quiz' game and when it came to claiming it - the SSD code did not work - said "failed request". I then contacted Vodacom on Facebook and was told to email hello@fanclach.com, which I did. The did not reply, so I emailed them again and still no reply. I have again followed up with Vodacom on Facebook (and by the way it is IMPOSSIBLE to speak to a human customer care agent - and TOBI, the bot help, has a very limited menu which is ZERO help for this kind of issue) and the 'person' helping me is asking me ridiculous questions like do I remember when last I got an advance, what date and hoe much - WHO THE HELL REMEMBERS INFO LIKE THAT?!?! Then they tell me if I can't answer, they cannot verify it's me (I said there must be another way?!) and then told me I need to go into the store with my ID, and then they stopped replying when I asked them to get someone who CAN help to call me. Just THE most APPALLING and DIABOLICAL service!!!!! Noone to talk to - noone who can help and still I am sitting withOUT my legitimate winnings!!! Promising customers rewards that get won fair and square and then simply not delivering on those promises IS *****! I have been trying to resolve this patiently for nearly 6 weeks now. This is absolutely disgusting customer "care" and the fact that you CANNOT speak to human on the phone, is beyond ridiculous! TOBI just cuts you off when you don't select an option (and again there IS NOT one for this kind of issue) - without even asking you or redirecting you to a customer care agent. Really, it's DISGUSTING!
212 replies
8 months ago
poor contractors / failure to complete job
My geyser burst 4 days ago and Standard Bank sent contractors to replace it, which they came and did but there is still no hot water. We have tried to call and email but still this has not been resolved. The plumbers, Zakhele are not answering their phone despite not having done the job properly and now, you, Standard Bank are also not calling back after promising to send an electrician.
3 replies
8 months ago
Failure to release funds
It has been over a year and I am still waiting for a refund on a fibre account that was cancelled and overpaid. My profile still exists and I still get an invoice monthly saying I am in credit but despite sending a dozen emails requesting that credit be reimbursed and the profile closed completely, nobody replies. This is typical of the shoddy service from Telkom and the reason we cancelled the contract in the first place. If you are reading this Telkom, PLEASE, reply and let's sort this out. The amount is very small but the legal fact is, that owed balance is MY money - not yours, and withholding it and gaining the interest - is both ********* and *****ulent and constitutes theft. You have in your possession money that DOES NOT belong to you. If you continue to fail to reply I will file a complaint with ACSA and the CGSO and as well as possibly lay ******** charges.
0 replies
9 months ago
Shocking customer care
There no longer call centre agents, actual humans that one can speak to. I am being harassed by a number of numbers all starting with 077 and I block them and they still come through - how do I stop this? TOBI has no answers and 135 doesn't offer one option, NOT ONE, regarding security. What is going on? How on EARTH can a customer care centre NOT have agents customers can talk to? This is absolutely ridiculous!
159 replies
9 months ago
Appalling service and appalling business practice
Absolutely VILE conduct by TFG / Foshini Group / Markham. They do not send account statements despite being asked many times and then when the account is not paid on time they have the temerity to send 'account in arrears' emails with threats of being handed over. And then they also call and harass a person and sometimes after 8pm in the evening! An *********** organisation that doesn't honour their contractual obligation of delivering statements before the installment is due, then expects the customer to guess what is owing, and when they obviously can't and therefor don't pay on time, they get accused of wrong doing?? It's impossible for anyone to pay if they don't know what is owing! Sending threats of legal action and disturbing people after business hours is DISGUSTING business practice! Markham / TFG - if you want to be paid on time i.e. want the customer to uphold their end of the deal, have the decency and competency to uphold your end! And to add insult to injury I have had this account for 30 years I think and have NEVER not paid! But for a measly R90 - they have staff bugging you day and night but can't do their jobs properly of making sure the statements are delivered! Anyway it's fine, we're used to this in South Africa. I have AGAIN requested my statements, this past week and not only do they not send them, they don't even have the decency to bother to reply. DISGUSTING! The account will be paid and closed, simple. I can happily do without their *** cheap overpriced poorly made Chinese stock anyway.
0 replies
Review Distribution
5 Star
10 (14.285714285714286%)
4 Star
1 (1.4285714285714286%)
3 Star
4 (5.714285714285714%)
2 Star
8 (11.428571428571429%)
1 Star
47 (67.14285714285714%)