Pathetic Service and Non-Delivery

Not Recommended at all! I placed an order for slippers over 5 weeks ago. They did work there would be a 4 to 5 week delay. 5 weeks have come and gone, and the order has not arrived. They do not answer the phones, they do not respond to online enquiries. It feels as if I have been ******. I think the next step is the Ombudsman to try to get my money back.