Made By Artisans Online Store
Claimed Business
Made By Artisans Online Store
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMF
MARCIA F
1 reviews | Active since Jan 2020
23 Dec 2024, 11:54
No communication, customer definitely 1st priority
What a nightmare! I placed an order on the 12 December 2024, when I had not received anything by the 18 December, I contacted the company. Who blamed the courier service and then included me in the emails between themselves and said courier company. When I have still not heard anything back from the company,I contacted them again. This time they said my parcel was lost and they would refund me......BUT ONLY ONCE THEY ARE BACK FROM THEIR TRAVELS...I will have to wait and see if I ever get my money returned??!
Helpful (0)
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MARCIA F
1 reviews | Active since Jan 2020
23 Dec 2024, 11:54
No communication, customer definitely 1st priority
What a nightmare! I placed an order on the 12 December 2024, when I had not received anything by the 18 December, I contacted the company. Who blamed the courier service and then included me in the emails between themselves and said courier company. When I have still not heard anything back from the company,I contacted them again. This time they said my parcel was lost and they would refund me......BUT ONLY ONCE THEY ARE BACK FROM THEIR TRAVELS...I will have to wait and see if I ever get my money returned??!
0
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Dave C
1 reviews | Active since Jan 2020
21 Oct 2024, 08:45
Poor online purchase service
Attempted an online purchase direct from shoe manufacturer but Google search engine diverted me to Made by artisan … ordered and paid for shoes, 3 weeks later still waiting for shoes. Phoned them but got unsatisfactory feedback and still no cer*****y of when shoes will be received… poor communication and service. Will not be dealing with them again !
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Dave C
1 reviews | Active since Jan 2020
21 Oct 2024, 08:45
Poor online purchase service
Attempted an online purchase direct from shoe manufacturer but Google search engine diverted me to Made by artisan … ordered and paid for shoes, 3 weeks later still waiting for shoes. Phoned them but got unsatisfactory feedback and still no cer*****y of when shoes will be received… poor communication and service. Will not be dealing with them again !
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Replies (0)BS
Bokka S
1 reviews | Active since Jan 2020
7 Mar 2024, 12:51
False adverti*****t
The worst experience ever. I bought should I believed to be a specific color and to my surprise it was a horrible off sickening color. Contacted them and this lericia person wasn't very helpful and insisted taht was the color I ordered, ever blame the phone lighting at some point. I didn't want t return it since I was charge for having it returned, so I eventually gave the ill colored product away. So please be warned about this online store. No good and have a horrible return policy. Just know you've been warned.
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Bokka S
1 reviews | Active since Jan 2020
7 Mar 2024, 12:51
False adverti*****t
The worst experience ever. I bought should I believed to be a specific color and to my surprise it was a horrible off sickening color. Contacted them and this lericia person wasn't very helpful and insisted taht was the color I ordered, ever blame the phone lighting at some point. I didn't want t return it since I was charge for having it returned, so I eventually gave the ill colored product away. So please be warned about this online store. No good and have a horrible return policy. Just know you've been warned.
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Replies (0)DG
Dale G
1 reviews | Active since Jan 2020
30 May 2023, 07:15
Pathetic Service and Non-Delivery
Not Recommended at all! I placed an order for slippers over 5 weeks ago. They did work there would be a 4 to 5 week delay. 5 weeks have come and gone, and the order has not arrived. They do not answer the phones, they do not respond to online enquiries. It feels as if I have been ******. I think the next step is the Ombudsman to try to get my money back.
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Dale G
1 reviews | Active since Jan 2020
30 May 2023, 07:15
Pathetic Service and Non-Delivery
Not Recommended at all! I placed an order for slippers over 5 weeks ago. They did work there would be a 4 to 5 week delay. 5 weeks have come and gone, and the order has not arrived. They do not answer the phones, they do not respond to online enquiries. It feels as if I have been ******. I think the next step is the Ombudsman to try to get my money back.
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Replies (0)DC
Danielle C
1 reviews | Active since Jan 2020
30 Sept 2022, 08:25
Over the moon! Excellent Customer service! Fast Shipping
I am absolutely blown away by the incredible customer service I received. My order was shipped immediately and I received it the next day. I have been stalking their site until the Karu Boots became available in my husbands size. Im over the moon that I get to surprise him with them. I got my pair back in 2017 from Woodheads and they have saved me every winter. They definately need a good clean LOL but i've loved them to death and they are still excellent condition! Perhaps its time to get them in another colour. The craftmanship is really something to brag about. Really really happy! Also wanted to say thank you for the personalised note, that was a really special touch!
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Danielle C
1 reviews | Active since Jan 2020
30 Sept 2022, 08:25
Over the moon! Excellent Customer service! Fast Shipping
I am absolutely blown away by the incredible customer service I received. My order was shipped immediately and I received it the next day. I have been stalking their site until the Karu Boots became available in my husbands size. Im over the moon that I get to surprise him with them. I got my pair back in 2017 from Woodheads and they have saved me every winter. They definately need a good clean LOL but i've loved them to death and they are still excellent condition! Perhaps its time to get them in another colour. The craftmanship is really something to brag about. Really really happy! Also wanted to say thank you for the personalised note, that was a really special touch!
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Replies (0)SS
Stef S
1 reviews | Active since Jan 2020
23 Mar 2022, 21:46
Stay away from this company!
Worst customer service ever. I waiting since weeks for an reply on how to return my items - no answer. I tried through different channels even Instagram and Facebook and all they did is delete my comments. I cannot recommend this company!
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Stef S
1 reviews | Active since Jan 2020
23 Mar 2022, 21:46
Stay away from this company!
Worst customer service ever. I waiting since weeks for an reply on how to return my items - no answer. I tried through different channels even Instagram and Facebook and all they did is delete my comments. I cannot recommend this company!
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Replies (0)DS
Diane S
1 reviews | Active since Jan 2020
13 Aug 2021, 12:08
Will not recommend
Poor service! Similar to some other reviewers, I had to pay, in full, upfront for products and then kept following up when I had heard nothing from Mark/Celeste re my order. Eventually cancelled (6 weeks later) because they were full of false promises. On the 22nd of July I was told my shipment of goods would be arriving 31 July. I followed up 3 times (10 to 13 Aug) and was then told today I’d get the order next week (telephonically). Only to be told later (via email) that I had to wait an ADDITIONAL 2 weeks. Not a satisfied customer. Will not recommend (save yourself the time and frustration… source products elsewhere)
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Diane S
1 reviews | Active since Jan 2020
13 Aug 2021, 12:08
Will not recommend
Poor service! Similar to some other reviewers, I had to pay, in full, upfront for products and then kept following up when I had heard nothing from Mark/Celeste re my order. Eventually cancelled (6 weeks later) because they were full of false promises. On the 22nd of July I was told my shipment of goods would be arriving 31 July. I followed up 3 times (10 to 13 Aug) and was then told today I’d get the order next week (telephonically). Only to be told later (via email) that I had to wait an ADDITIONAL 2 weeks. Not a satisfied customer. Will not recommend (save yourself the time and frustration… source products elsewhere)
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Replies (0)LV