Obscene, Slow, Abysmal Estate Settlement Service

As a Beneficiary to a small family estate I was invested in, it is now TWO YEARS, FIVE MONTHS since these Estate Attorneys were given the job of settling the estate by the Executor. My contribution was carried out diligently and efficiently to avoid delay. The TIME ESTIMATE TO SETTLE was ORIGINALLY 6 MONTHS [two and half years ago] given our set of circumstances. 5 MONTHS ago we were told the process was about to complete only to discover multiple processes still to be carried out. Government hacks, Covid were all cited as excuses two years ago. Recent holidays, another excuse and the Case Officer today being on holiday after the holiday is the latest. An enormous amount of effort goes into contributing to supporting the Estate Settlement. Yet, no accountability for delays is taken and it always 'out of their control' or 'complicated' when it is in fact not at all. Further, their legal service lacks transparency and they are only interested in keeping themselves protected from accountability and liability and will provide excuses to do so or avoid disclosure. It is a requirement to provide a Final L&D Account to any beneficiary. In this case, despite requests it was not provided until I cited the legal requirement to do so. There has also been a delay in providing the Application No. for the Master of the High Court as requested. When they say 'lawyers add no value to society': this is a prime example. The energy that has gone into chasing and providing to this process compared with delivery and outcomes is totally disproportionate. There is only so long one can wait until it becomes clear that MADELEYN Inc's SERVICE is STICKY, AVOIDANT, LACKS ACCOUNTABILITY, LACKS TRANSPARENCY and FAILS TO BE PRO-ACTIVE. TWO AND HALF YEARS ago their was a big frantic rush to get all my Mother's papers together and to their office 'urgently' even though I was grieving but full cooperation was provided. In return, the same cooperation and energy is not offered. I have no doubt that their internal workings are to their convenience; junior attorneys are given small accounts; and small accounts are not taken seriously. They appear to have a problem with staff turnover as initial points of contact are gone. I have no doubt that this account was untouched for a many periods of time until I started chasing after one and half years. Despite SA Government being shambolic, this length of time to deliver is inexcusable and all Attorneys, worth any salt, should be lobbying for change and are equally if not more accountable for failures to achieve efficiency. While not my choice as Estate Attorneys, this was a poor, unresearched decision of who to use by the Executor. My advice: AVOID their Service totally. It is a joke. Every WEEK, MONTH, YEAR, there is another excuse.