AK
Angellica K
Active since Jan 2019
6
Reviews
0
Industries
Reviews
6 reviews21 months ago
Big Price Hikes; Threatening
I have stored with Stor-Age for 1.5 years. In that time, they have increased storage costs by over 30%. A recent cost increase I neglected to pay, as an oversight, they agreed to me paying the following month and made a note on my account. Despite this, they app**** a ZAR 200 penalty charge, I remind them of what was agreed. They then start sending Rights of Lien over property, letters of threat and auto-email telling me how to give notice over a ZAR 340 shortfall over a much larger monthly amount that was settled on time. You would think they would be a little accommodating after proportionally large price hikes and not go back on their word as I have paid every month, without fail. You decide what is ethical and whether they treat their customers well.
0 replies
24 months ago
Sticky, Lacks Accountability
Sticky, Lacks Accountability and Transparency, Fails to be Pro-active. Estate Settlement was not complicated or large enough to have 6 months [advised] turn into 2 years and 7 months. In my professional view, you cannot keep blaming external parties. The delay had a negative implications to all those who spent time and money to assist an expedient process related to the deceased. My personal advice to anyone who has lost anyone: spend time grieving and deal with the material stuff when you are ready. There is no need to be pushed by legal people or other beneficiaries that want you to act quickly. The follow-on process is tedious, pathetic and the job possibly collected dust before being thrown into a batch of other jobs where time was not being treated as being of the essence. Expedience was not reciprocated.
0 replies
27 months ago
Obscene, Slow, Abysmal Estate Settlement Service
As a Beneficiary to a small family estate I was invested in, it is now TWO YEARS, FIVE MONTHS since these Estate Attorneys were given the job of settling the estate by the Executor. My contribution was carried out diligently and efficiently to avoid delay. The TIME ESTIMATE TO SETTLE was ORIGINALLY 6 MONTHS [two and half years ago] given our set of circumstances. 5 MONTHS ago we were told the process was about to complete only to discover multiple processes still to be carried out. Government hacks, Covid were all cited as excuses two years ago. Recent holidays, another excuse and the Case Officer today being on holiday after the holiday is the latest. An enormous amount of effort goes into contributing to supporting the Estate Settlement. Yet, no accountability for delays is taken and it always 'out of their control' or 'complicated' when it is in fact not at all. Further, their legal service lacks transparency and they are only interested in keeping themselves protected from accountability and liability and will provide excuses to do so or avoid disclosure. It is a requirement to provide a Final L&D Account to any beneficiary. In this case, despite requests it was not provided until I cited the legal requirement to do so. There has also been a delay in providing the Application No. for the Master of the High Court as requested. When they say 'lawyers add no value to society': this is a prime example. The energy that has gone into chasing and providing to this process compared with delivery and outcomes is totally disproportionate. There is only so long one can wait until it becomes clear that MADELEYN Inc's SERVICE is STICKY, AVOIDANT, LACKS ACCOUNTABILITY, LACKS TRANSPARENCY and FAILS TO BE PRO-ACTIVE. TWO AND HALF YEARS ago their was a big frantic rush to get all my Mother's papers together and to their office 'urgently' even though I was grieving but full cooperation was provided. In return, the same cooperation and energy is not offered. I have no doubt that their internal workings are to their convenience; junior attorneys are given small accounts; and small accounts are not taken seriously. They appear to have a problem with staff turnover as initial points of contact are gone. I have no doubt that this account was untouched for a many periods of time until I started chasing after one and half years. Despite SA Government being shambolic, this length of time to deliver is inexcusable and all Attorneys, worth any salt, should be lobbying for change and are equally if not more accountable for failures to achieve efficiency. While not my choice as Estate Attorneys, this was a poor, unresearched decision of who to use by the Executor. My advice: AVOID their Service totally. It is a joke. Every WEEK, MONTH, YEAR, there is another excuse.
0 replies
82 months ago
Aspiring to be as good as they can.
Thank you for being the contrast to a lot of very poor service providers in South Africa. You are a breath of fresh air and I enjoyed being your Client for 3 years.
0 replies
82 months ago
Cell C Customer Service - Diabolical, Sub-standard!
Does anyone else think that Cell C Customer Service is shocking? Defined by bad attitudes over the telephone and in-store, the ability to settle problems is deserves a -5 not a 1 star rating. Having called 10 + times, been into the store, called the store 11 times after being told they would call me, I wrote this back to customer services - If this matter of not retrieving my number is not dealt with today, I refuse to settle my final account as I was told all would be resolved by today - 1. The statement is incorrect: charging me twice the full price on the last month of a contract I only used for half a month. 2. I went into the store to set up a new cell account after my contract ended and somehow I cannot get access to security because they took my address down incorrectly so I cannot retrieve my old number. I called the 4 times from the store and eventually after me pushing the matter, the store offered to help. 3. The store said they would resolve the matter but they are nothing but lazy and slack and after calling them 11 times today, I have been cut off each time. They promised to call back 2 days ago and never did. 4. Then CellC Customer Services, even more stupidly try and contact me on a number that has been discontinued. 5. Then even more stupidly ask me to contact them back with a short dial CellC number and I don't have a CellC SIM as I am using another while I wait to resolve the problem. It amazes me how poor the attitude of staff are, how little they know, how little they help, how laterally they do not think and how little discretion they are given to resolve problems. How this companies survives is purely based on our reliance for calls and data. Bring on the competittion!
329 replies
88 months ago
DHL South Africa - no respect for the Consumer Law
Shocking Experience - 1 telephone quote R850 led to double the price at the DHL offices in Cape Town. After changing my mind as I saw the R1750 amount on the receipt, DHL said they could not refund the money and I would have to phone in. Now 1.5 years later the money still is not being refunded. All calls and emails ignored completely and the parcel never sent. Do not use them! They have been ignored by my complaints to Consumer Goods and Services South Africa who are getting no response at all and cannot stop them from trading in South Africa. Unfortuneately, like much law in South Africa, it is ignored and DHL International have no respect for it either.
266 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)