Atrocious Customer Service

On Wednesday, 06 January 2016 I had the absolute worst experience of breakfast at Maestro's on the Beach. My mum and I arrived at 9:45 indicating to our waitress that I had a 10:45 appointment and therefore our food needed to served by 10:30. After 25 mins we received our cups of coffee breakfast was enroute when I had to leave at 10:40. I advised the waiter that I would be back in an hour and left my mum behind. The waiter continued to badger my mum about her having her breakfast in the meantime which she declined and had subsequently asked to speak to the Manager on duty who declined to address my mum. At 1210 my mum advised the waiter that she may bring out our meals which she promptly said yes to and which eventually arrived at our tables at 12:45 only to find the eggs, 2 hours prior prepared looking sad on our plates. The food was sent back and the Manager abruptly says and NOW WHAT? Is customer service a foreign concept to Maestro's? Does your Manager think that having pristine views of the beach means that she can treat customers like crap?? As for our waiter a SENSE OF URGENCY and Proactive Customer Service is a Novel concept. I will never go back or recommend Maestro's.